Mac Outlook 2011 Unread mail smart folder shows wrong amount of email RRS feed

  • Question

  • In my inbox, in Outlook 2011 for Mac (with an exchange account if it makes any difference) I have 63 unread messages.  The folder list shows Inbox (63).  When I go into the inbox, I can clearly see that number of messages unread.  The problem is, the smart folder below for unread mail only shows 7!

    When I add the Unread filter to the inbox, again I see only 7.  When I sort the Inbox by status, the unread section of that sort shows the 63 that it should.  I have cleared out the rules for the unread smart folder and recreated them - status is unread, folder is inbox.  Still 7 messages listed only.

    OS is Mountain Lion, Mac office is fully updated and this function worked perfectly with a previous hosted exchange provider.  Switched to Office 365 a few days ago and this issue remains. 

    Any clue how I can get this fixed?  Thanks!

    • Moved by Max Meng Monday, November 19, 2012 7:07 AM (From:Outlook IT Pro Discussions)
    Thursday, November 15, 2012 1:59 AM


All replies