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Office 2007 validates on line OK but pop up says it is not valid. RRS feed

  • Question

  • I am using a second hand machine and there were some issues with an earlier installation of office 2003.  I updated with a retail box of office 2007 --- did not validate. I uninstalled and purchased a full retail version of office 2007 professional. Installed and when tested on line it validates just fine .

    The pop up, however keeps coming back and each time I retest the validation and it is OK ??!!

    On one of the threads  it was suggested that the diagnostic tool (1.9.006.1)  be used. I tried that and get this result under the office tag:- 

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1EC7DC3A-E4A8-46D0-B3FF-72C2F4932A4E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 108
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Prompt
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1EC7DC3A-E4A8-46D0-B3FF-72C2F4932A4E}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3262688247-2298578237-1878174430</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP xw4300 Workstation</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786D3 v01.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20060310000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>AF573BFF0184607D</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP xw4300 Workstation</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>259923516283586</Val><Hash>fiEau+rljtNCBDViI48Ljjq9rVM=</Hash><Pid>89409-707-6092533-65839</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8619:Compaq Computer Corporation|1AF39:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|E698:Compaq Computer Corporation|11503:Compaq Computer Corporation|11503:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|E698:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A

    What all this means I do not know :-  Have I left some junk behind in cleaning out the old versions of Office???


    Dave



    • Moved by Stephen Holm Wednesday, March 11, 2009 9:49 PM (Moved from Windows XP Genuine Advantage Validation Issues (Windows XP) to Office Genuine Advantage Validation Issues (Office))
    Wednesday, March 11, 2009 9:25 PM

Answers

  • Hello Dave zx,

    Your situation is similar to user "Forrykook" who posted his situation in this thread:  http://social.microsoft.com/Forums/en-US/genuineoffice/thread/155acfc6-ad16-4b78-8a46-33df357a642d

    IMO your first choice would be to inform the seller of the Nongenuine nature of the product, having them refer to these threads for reference if necessary, and to ask for Genuine copy of Office or a full refund.  Please DO NOT settle for "another product key" that might work, because its likely that you will just get another bogus product key that might work for a day, a week, a month, before it, too is idenified as Invalid or Blocked.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Friday, March 13, 2009 6:09 PM
    Friday, March 13, 2009 4:31 AM

All replies

  • Dave,

    Please re run MGA Diagnostic Tool and past an unedited version.


    Thank you DAve :-)


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, March 11, 2009 9:49 PM
  • Thanks Stephen 
    I think it is all here:- 

    In the office section I get this :- 

    "Office Status: 108 Invalid VLK"  Reading some of your responses to others with this problem it suggests I have been sold a copy of office that belongs to the owner of a volume license key ( is that correct?) I am pretty certain that it is otherwise genuine as it was shrink wrapped and looked brand new. 

    If that is the case, what is my best course of action? 


    Regards 

    Dave 


    This is the MGA Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1EC7DC3A-E4A8-46D0-B3FF-72C2F4932A4E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 108
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Prompt
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1EC7DC3A-E4A8-46D0-B3FF-72C2F4932A4E}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3262688247-2298578237-1878174430</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP xw4300 Workstation</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786D3 v01.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20060310000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>AF573BFF0184607D</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP xw4300 Workstation</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>259923516283586</Val><Hash>fiEau+rljtNCBDViI48Ljjq9rVM=</Hash><Pid>89409-707-6092533-65839</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8619:Compaq Computer Corporation|1AF39:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|E698:Compaq Computer Corporation|11503:Compaq Computer Corporation|11503:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|E698:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A



    Friday, March 13, 2009 12:33 AM
  • Hello Dave zx,

    Your situation is similar to user "Forrykook" who posted his situation in this thread:  http://social.microsoft.com/Forums/en-US/genuineoffice/thread/155acfc6-ad16-4b78-8a46-33df357a642d

    IMO your first choice would be to inform the seller of the Nongenuine nature of the product, having them refer to these threads for reference if necessary, and to ask for Genuine copy of Office or a full refund.  Please DO NOT settle for "another product key" that might work, because its likely that you will just get another bogus product key that might work for a day, a week, a month, before it, too is idenified as Invalid or Blocked.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Friday, March 13, 2009 6:09 PM
    Friday, March 13, 2009 4:31 AM
  • DAve, where did you purchase this verion of Office 2007 Professional from?


    Thank you Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, March 13, 2009 6:11 PM
  • HI Dan
    Thanks for the response. I have been back to the seller and have been assured that the product is indeed genuine and that perhaps I have some corrupt files on my machine. That is quite possible and I am trolling through options to check and clean  the registry.

    Regards


    Dave 
    Sunday, March 15, 2009 8:37 AM
  • Hi Stephen

    It was purchased online at the Trademe Auction site  ( www.trademe.co.nz) . I have replied to your email alert with the contact and auction details.

    Regards


    Dave




    Sunday, March 15, 2009 8:44 AM
  • Dan / Stephen

    I had another read of the Forrykook thread and I think I am in exactly the same situation. The presentation of the product is immaculate but , as Dan mentioned, there is a very thin hologram label that is not present on any of the other microsoft disks I have  . It presents a ridge on both the outside and inside " rings". There are also  tiny little bubbles on the surface of the disks .  The seller  , as I noted above, has re assured me that it is genuine  and the idea of refund does not seem to be getting any traction. I will file with your piracy program as I think this is an excellent "copy" that you should be aware of.

    Regards


    Dave

    Sunday, March 15, 2009 9:34 AM
  • Hi Dave zx,

    Thank you for your patience while working with us on your situation.

    As noted in the "Forrykook" thread, Office 2007 Professional Plus does have Communicator 2007 and InfoPath 2007 included as part of the Office Suite, but does not have Business Contact Manager.  On th other hand, the real Office 2007 Professional does not have Communicator and InfoPath 2007, and does have Business Contact Manager.

    If you can verify that your Office 2007 product has installed, or offered to install during setup, Communicator and InfoPath, then despite being labeled and packaged as Office 2007 Pro, the contents of the CD are Pro Plus bits.  The fact that the CD you received has that thin hologram label affixed to the top is also a significant indicator.

    Could you make a note to post back to this thread when you get resolution of your case?  As I understand it takes 4-6 weeks for MS to get back to you with their evaluation of the materials you send to them.  I would like to know how you make out.

    Good Luck!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 16, 2009 5:18 AM
  • Hi Dan
    I have replied to the email alert but I don't know if you received it . Anyway I noted that the hologram is a stick on label and that I had a look at it with a surface microscope I use. At 40x the label is a joke , there are bits of what I suppose is glue smeared around the edges and tiny bits of fibre sticking out.  The bubbles in the surface of the label look quite interesting. I guess they are probably 2 - 5 thou high but are quite "peaky" if that is the right word.  As I mentioned, I have a set of upgrade office disks and comparing the holograms  with these other disks , under the microscope, they have a smooth surface and  are quite different.
    According to the pop up I have 11 days to sort this out.  I propose to uninstall the version I have and install a new version. 

    Regards



    Dave    


    Tuesday, March 17, 2009 8:53 AM
  • Dave,

    We really appreciate your patients and providing us with the detailed information. Please follow thru on submitting the piracy report. Also I will upchannel this information as well. Thank you for everything.



    regards,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, March 17, 2009 6:26 PM
  • Hi Dan and Stephen

    I have just heard from the Trademe people that they have spoken to Microsofts lawyers . I have purchased a retail version ( Small Business 2007 ) from a local nation wide chain store,  uninstalled the old version and installed the real version and the MGA tool says that it is 100% genuine. ( Yee ha)

    To sum up my experience, it was Dans comments about the stick on hollogram in another thread that put me on the right track. When the fake and real disks are side by side there really is no comparison. But when I first got the package there was absolutely nothing (obvious)  that warned me it was fake. 
     So I guess I now have to sue the guy who sold it to me to get my money back. 

    Given the amount of trouble that the manufacturers  have taken to do this , there must be thousands out there. 

    Cheers


    Dave   
    Wednesday, March 18, 2009 5:04 AM