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Windows Activation msobcomm.dll error RRS feed

  • Question

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    I am running Windows XP SP2 MCE 2005 and I have installed it many times on my computer.  I frequently have to wipe my computer clean, several times a year.  As such I am very familiar with Windows Activation and the Genuine Advantage.  I also understand the importance of running legetimate software.  Unfortunetly when I installed Xp the latest time and ran through the Valadation Process the program came up with an error in the msobcomm.dll.  The Activate windows screen comes up but it just sits there.  Now I cant shut my computer off because I am past the 30 days.  When I was on day 27 windows came on and told me I had three days left to Activate.  I clicked Activate Now and the computer opened the MSOOBE window but again it just froze.  All it says shows is the Microsoft symbol with the light blue background and the pair of keys.  Normally where it asks all the questions about Activating by phone or internet, its just blank.  I have run everything from MS website to see if it would fix itself but nothing changed.  Is there an alternative to activating windows when you cannot run MSOOBE.exe  I would love to keep using this particular instalation because I just crashed my Vista Ultamate and have an other error with that which needs to be resolved (for another time).

     

    Included is a report from the Advantage check tool.  I of course know that the first error is that my computer is not Activated.

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: *******************

    Windows Product ID: 76487-OEM-2281375-63755
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {33F42BD2-5C00-4F15-9DFF-7E83FFE8A7FF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{33F42BD2-5C00-4F15-9DFF-7E83FFE8A7FF}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QWDM8</PKey><PID>76487-OEM-2281375-63755</PID><PIDType>3</PIDType><SID>S-1-5-21-1202660629-1897051121-725345543</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>8194F7U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>2AKT46AUS</Version><SMBIOSVersion major="2" minor="31"/><Date>20040916000000.000000+000</Date></BIOS><HWID>3D7B395701846052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

    Monday, February 18, 2008 1:24 PM

Answers

  • Hello Alex,

     

    Unfortunately that is the only way you can activate windows, I would suggest trying to do a telephone acticvation in safe mode if possible, or perhaps seeing if there is a earlier restore point you can restore to see if that resolves the issue.  Otherwise you will need to reinstall Windows on the machine.  Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

    Monday, February 18, 2008 6:17 PM