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  • Question

  • in my icon it is showing that u may victim of software window genuine counterfeiting problem .but i didnot want to buy this software because it is not free of cost i would like to save my pc .and want to remove the thing which is showing in icon .
    • Moved by Darin Smith MS Tuesday, December 22, 2009 7:27 PM Office Issue moved to Office forum (From:Windows Vista Validation Issues (Windows Vista))
    Monday, December 21, 2009 9:31 AM

Answers

  • Mods:  Please move to Office forum


    Hello jjohnsonfrisco,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Standard 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    The report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office Standard 2007 installed, and that (b) a now-Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Standard 2007 is in association with an organization that has a Volume Licensing Agreement for this product, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL disc, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Your first course of action is to confront your seller with this information and demand a full refund.  If the seller refuses to help, please consider pursuing whatever consumer protection remedies are available to you by law, by payment method, or by the selling venue.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, December 22, 2009 7:27 PM
    Tuesday, December 22, 2009 3:08 PM

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.

    Thank you!


    Carey Frisch
    Monday, December 21, 2009 2:18 PM
  • Carey,

    Please help me. I'm pulling my hair out. I've been transferred around the world between Microsoft departments and no one can help me with this: I (suddenly) have the "This copy of office is not genuine" icon in the top left of every calendar entry, email, etc. How do I get rid of it and get my Outlook and Word, etc, to operate normally again???

    Thanks,

    -Jeff
     

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FK2G8-JXBTG-6YB27
    Windows Product Key Hash: Mq5ihBLn+SG42NBSzrK5lzkEvWM=
    Windows Product ID: 00371-863-9694043-85475
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {6140509C-02E1-4CD8-B7D9-6AD65638E85C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Standard 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6140509C-02E1-4CD8-B7D9-6AD65638E85C}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6YB27</PKey><PID>00371-863-9694043-85475</PID><PIDType>5</PIDType><SID>S-1-5-21-3483674372-924587539-2830131561</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D946GZIS</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>TS94610J.86A.0077.2007.0403.1030</Version><SMBIOSVersion major="2" minor="4"/><Date>20070403000000.000000+000</Date></BIOS><HWID>95EE3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89396-726-2958074-65854</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-863-969404-01-1033-7600.0000-3552009
    Installation ID: 011441963820725516994922057281810773458140634345952690
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6YB27
    License Status: Initial grace period
    Time remaining: 43080 minute(s) (29 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 12/21/2009 5:43:28 PM

    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJRKg9TtqnZI5MKn3ry4RSZygj6AUoETKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   D946GZIS
      FACP   INTEL   D946GZIS
      HPET   INTEL   D946GZIS
      MCFG   INTEL   D946GZIS
      WDDT   INTEL   D946GZIS
      ASF!   INTEL   D946GZIS
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm

     

    Tuesday, December 22, 2009 12:07 AM
  • Mods:  Please move to Office forum


    Hello jjohnsonfrisco,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Standard 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    The report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office Standard 2007 installed, and that (b) a now-Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Standard 2007 is in association with an organization that has a Volume Licensing Agreement for this product, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL disc, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Your first course of action is to confront your seller with this information and demand a full refund.  If the seller refuses to help, please consider pursuing whatever consumer protection remedies are available to you by law, by payment method, or by the selling venue.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, December 22, 2009 7:27 PM
    Tuesday, December 22, 2009 3:08 PM
  • they say i may  be a victim of counterfeit software too. the funny thing is the disc passes all of their anti-counterfeiting measures. I went on their web site to look it all up. I also took the disc to radio shack and he agreed it was a genuine disc so it sounds like microsoft validation software has a problem to me. another guys came up as counterfeit. the guy said that when he called microsoft they told him when he gave them the numbers that 1 of the characters was wrong but would not tell him which 1. what does that tell you. if you figure it out if you take 36 characters (26 letters,10 numbers) for someone to guess at a code of 25 characters that have to be in the correct order you have a better chance of winning the big prize in powerball 100 times in a row than they do of getting everything right but 1 letter. sounds more like microsoft doesnt have the code in right as they put it on the disc huh?  But even in a case like that where it is so obvious that it is their mistake they just give you the run around and just try to get more money out of you !!I do know one thing though I will never be locked out of my computer files again because of microsofts validation BS like I was last week when we had ice storm and lost power. When the computer came back on it had lost something that microsoft puts in to check to see if validated. since it could not find it It said cannot find vali check files skip check. The next screen said fatal error this system is shut down !! and would not let windows  finish opening so I could get to my files to save them. so I lost all of family pics from the last 3 or 4 years.ALL MY TAX RECORDS! all the paid for software programs that were on my system a lot of the type you pay for online and then download so not able to get back without spending a lot of money. And this was on a computer that had already been on for a few years. I really dont think they have a right to write anything into their program that locks us out of our own computer as that does not belong to them. but I can tell you one thing it wont ever happen to me again as I am putting linux 2010 xp on for an operating system today. already checked it out and it is not much different than xp so I can get used to it pretty easy !! I wont ever again put anything microsoft on my computers again because half the time even when you are 100% positive it is genuine it still fails, like the disc and numbers I got with my laptop. the first few times I reloaded (due to issues with way things were running) everything was fine then one day I decided to reload again to get rid of all the spyware and ____ and validation told me invalid as the disc had been reported lost or stolen! not possible since I had had the disc since it was put in the laptop & I did not report it lost or stolen!!
    Thursday, January 28, 2010 4:07 PM
  • Hello tigercat77er,

    Please do not piggyback on someone else's thread.  Please start your own thread.  Since your issue appears to be Windows XP -related, please post your own thread in the XP section of this forum here:  http://social.microsoft.com/Forums/en-US/genuinewindowsxp/threads

    When posting, please follow these instructions:

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, January 28, 2010 5:16 PM