If I do a re start? RRS feed

  • Question

  • I am being told that my windows XP is not Valid. I had a friend set up my computer last time it crashed if I do a hole new restart with the disk's that came with the computer will that fix the problem?


    Saturday, March 24, 2007 3:48 PM


  • Nickymt24,

    Assuming this is a name-brand computer, the chances are virtually 100% that it was properly licensed when it was shipped from the factory, and that running the Recovery/Reinstallation CDs that came with the computer will bring it back to being a 100% Genuine installation of Windows.  Could be that "friend" installed a bogus copy of XP the last time it crashed.

    Just in case there is something that can be easily fixed, please follow these steps to submit a diagnostic report:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    Saturday, March 24, 2007 4:22 PM