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I have been having a problem with my printer in the last several days not working. I went through all the set up recomendations from lexmark and nothing changed the out come. I did see were one care gave me a message that it did not recognize my printer. I have a lexmark 2600 series, I also went on line to see what one care supports for printers and it did say it was supported. I then went to uninstall one care and re-install my program that I had purchased from circuit city, ( firedog, service desk edition, windows live onecare) but I recieved an error message (error Id: 0020-80070643) Onecare did not install successfully. I also got an ( erroir 1719 windows installer service could not be accessed contact support person/verify proper registered)

Sunday, November 23, 2008 10:32 PM

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Run the cleanup tool first:

Cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

Then see this KB article for the 0020 error:

http://support.microsoft.com/kb/930162

Don't use the CD to install, but install the trial from http://onecare.live.com and then subscribe/activate by signing in with your subscription LiveID.

If that does not resolve the problem, please contact support.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

For your printer, the message from OneCare would simply mean that you would not be able to share this printer using OneCare's printer sharing feature. If the printer is not working and it is locally attached to your PC, contact Lexmark for help on getting it working.

-steve

Monday, November 24, 2008 2:29 PM

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