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Windows Validation.... RRS feed

  • Question

  • Windows Vista was updating yesterday and my pc rebooted. Since then I cannot login to windows...

    Here's from the Diag Tool.... Please help, very frustrated

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {CCD44C49-FEFD-481A-8BE3-2F04FCC672CF}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error: M:20090612220910211-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18215]
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18215]
    File Mismatch: C:\Windows\system32\wininet.dll[7.0.6001.18226]
    File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6001.18226]
    File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6001.18226]
    File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6001.18226]
    File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6001.18226]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CCD44C49-FEFD-481A-8BE3-2F04FCC672CF}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-4116236412-2121026792-1825909170</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5520     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.32</Version><SMBIOSVersion major="2" minor="4"/><Date>20080306000000.000000+000</Date></BIOS><HWID>92333507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OgAAAAEABwABAAEAAQAAAAAAAwABAAEAeqieu4ZmdpnSpRQyPLKWWAaYmGAkeqCu8vTeBvZTrFZ4qg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            NVIDIA        MCP67-M
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            Nvidia        NVDAACPI
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW


    Friday, June 12, 2009 9:32 PM

Answers

  • Hello Tony,

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified" then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)    If you get any other error, please follow and answer the below steps and questions

     

    What was the Full error message, you received, when you attempted to restart the Service?

    Have you recently installed or replaced any Hardware or Software?

    Do you have any Registry Cleaner software installed?  (include the name and version)

    Do you have a Anti-Virus program that is up-to-date with all updates and signature files?

    If so, run a complete scan. Did it find anything?

    Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?



    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 9:19 PM
    Saturday, June 13, 2009 3:30 AM

All replies

  • Anyone looking at this - obviously file mismatches but unknown how to fix.
    Cannot uninstall any recent patches or upgrades as I can only get access to windows in safe mode....

    Please help!

    Friday, June 12, 2009 9:36 PM
  • Repair windows with system restore did not work

    Tried running sfc /scannow x2 and still not work...

    RE-INSTALLING vISTA? 

    This sucks all because one of your automatic updates hasn't been QC'd.....


    Friday, June 12, 2009 9:55 PM
  • Ok, unable to do a complete restore as there is no restore point.....

    Unable to uninstall the last security patch for Microsoft Works 8 - as I'm stuck in safe mode
    Unable to download and re-install the last patch - as I'm stuck in safe mode and the windows installer will not run in safe mode.....

    Starting to run out of ideas and forums to read.....


    Here's how you're going to fix me:

    The file mismatches - where are the actual files I need? Where can I download them from? I'll unzip em onto a mem stick and physically copy them into a location on my laptop to get this to work....

    Or can I simply unregister the dll's above?


    Friday, June 12, 2009 10:12 PM
  • Still no joy,  been trying to uninstall the patch/update which was the last one installed yesterday....Managed to get explorer shell running in normal mode, but when you goto appwiz.cpl, and click on show updates nothing happens.....bout sick now....
    Friday, June 12, 2009 10:27 PM
  • Hello Tony,

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified" then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)    If you get any other error, please follow and answer the below steps and questions

     

    What was the Full error message, you received, when you attempted to restart the Service?

    Have you recently installed or replaced any Hardware or Software?

    Do you have any Registry Cleaner software installed?  (include the name and version)

    Do you have a Anti-Virus program that is up-to-date with all updates and signature files?

    If so, run a complete scan. Did it find anything?

    Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?



    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 9:19 PM
    Saturday, June 13, 2009 3:30 AM
  • Error message:

    System error 1816 has occurred - Not enough quota is available to process this command
    Have not installed any hardware or software - the problem appeared right after windows updated something authomatically when I shutdown laptop
    NO regclean software of any kind
    AVG 8.5 fully up to date and scan found nothing
    Tha link above sends you to the xp version of the scanner and reports:

    We're sorry. This version of the Windows Live OneCare safety scanner doesn't work with your Web browser or operating system

    When you click on the link it states to get the vista version it takes you back to same page.......
    So, tried to find it and download the trial version and when you try and install this it states again:

    Not enough quota to process this command.....

    No change
    Saturday, June 13, 2009 9:18 AM
  • Re-ran the MDA tool:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {F8A0A7C8-4AE5-4FAF-A451-3D6483DCBF2C}(4)
    Is Admin: No
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error: M:20090613100607870-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18215]
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18215]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F8A0A7C8-4AE5-4FAF-A451-3D6483DCBF2C}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-4116236412-2121026792-1825909170</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5520     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.32</Version><SMBIOSVersion major="2" minor="4"/><Date>20080306000000.000000+000</Date></BIOS><HWID>92333507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

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    Licensing Data-->
    Software Licensing service is not running.

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    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEAeqieu4ZmdpnSpRQyPLKWWAaYmGAkeqCu8vTkXN4G9lOsVniq

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    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
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      APIC            PTLTD              APIC  
      FACP            NVIDIA        MCP67-M
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            Nvidia        NVDAACPI
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW


    Saturday, June 13, 2009 9:27 AM
  • Arrrrggghhhhhh this is just a nightmare!!!!  Even tried telephone support to microsoft and was put through to some call centre with an Indian speaker who kept asking me to read out error message - couldn't even understand me!!! had to end the conversation after three attempts.....

    Ok, on with the troubleshooting.....Had a look through other forums for this and noticed issues with Software Licensing.....

    Ok, so my software licensing service isn't running....one of it's dependencies isn't running - SL UI notification service
    Try to run the SL UI: Error code:
    Windows could not start the SL Ui Notification Service on Local Computer, review system event log (cannot do this - not enough quota error)

    Try to run Software Licensing service:
    Windows could not start the Software Licensing service on Local Computer
    Error: 0xc004d401: 0xc004d401

    Going back to safe mode to check event viewers.....

    Guys, I must admit this is a NIGHTMARE and I'm so stressed over this....
    Saturday, June 13, 2009 9:58 AM
  • What is going on:

    Rebooted my laptop after leaving it off for 6 hours, before logging into windows now pops up with error message:

    Optional Update delivery is not working
    Youmay be a victim of software counterfeiting

    To use all MS Windows features such as all updates from windows updatel get the latest updates; and receive product support, your copy of ms windows must be validated as genuine.
    Then a link to go online and resolve now....

    N.B. My product IS valid and has been ever since I bought my laptop with it installed.....

    CLicking the go online and it takes me to the sites at microsoft that I have been through for hours already today and yesterday :(  

    Feel sick - there should be a way to actually fix this guys......
    Saturday, June 13, 2009 4:13 PM
  • Ok, tried over the whole weekend to try and resolve this issue, but still goes back to square 1....

    Last thing tech asked me to do with my answers in BOLD


    B)      If you get any other error , please follow and answer the below steps and questions

    What was the Full error message, you received, when you attempted to restart the Service?

    System error 1816 has occurred - Not enough quota is available to process this command

    Have you recently installed or replaced any Hardware or Software?

    Have not installed any hardware or software - the problem appeared right after windows updated something authomatically when I shutdown laptop

    Do you have any Registry Cleaner software installed?  (include the name and version)

    NO regclean software of any kind

    Do you have a Anti-Virus program that is up-to-date with all updates and signature files?

    If so, run a complete scan. Did it find anything?

    AVG 8.5 fully up to date with virus libraries up to date and full system scan found nothing

    Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?

    That link above sends you to the xp version of the scanner and reports:

    We're sorry. This version of the Windows Live OneCare safety scanner doesn't work with your Web browser or operating system

    When you click on the link it states to get the vista version it takes you back to same page.......
    So, tried to find it and download the trial version and when you try and install this it states again:
    Downloaded the version for vista and when you run this it states:
    Not enough quota to process this command.....




    Please help further...
    • Marked as answer by Stephen Holm Monday, June 15, 2009 6:44 PM
    • Unmarked as answer by Stephen Holm Monday, June 15, 2009 6:44 PM
    Monday, June 15, 2009 7:54 AM
  • Ok, cancelling the help request at this point....I don't think, judging by the nature of the problem that you can help....solutions offered just will not work with reduced permissions....

    Re-installing my OS if hacking my registry to bits won't fix the problem....

    Monday, June 15, 2009 11:51 AM
  • The problem lies with your Windows Vista Upgrade Tool update which came through windows automatic updates on 11th 12th June guys....
    Something's gone awry with it, and judging by the number of issues since 11th June....

    DIY, dontcha just love it....
    Monday, June 15, 2009 1:56 PM
  • The problem lies with your Windows Vista Upgrade Tool update which came through windows automatic updates on 11th 12th June guys....
    Something's gone awry with it, and judging by the number of issues since 11th June....

    DIY, dontcha just love it....

    I am having identical problems as discribed!

    I had several restore points and able to run without problem with version around end of May. However, I did not change the automatic update to manual and update got installed at 3:00am. Next morning numerous crashes and BSOD with random error messages.

    Initial research led me to bought Norton Utilities and the scan & clean features cleaned lots of "problems" except two. I started installing one update manually at a time, and found KB967632 and kB890830 caused numerous BSOD after installation.

    I follow the Memory Test on MSFT VISTA and now my Vista is no longer genuine.

    I cannot even access my system restore and restore my PC to end of May condition.

    If I knew Vista had so much problem, I would have choice XP on this 8 months old PC.



    Wednesday, June 17, 2009 2:05 AM
  • I have exactly the same problem as all the above....and guess what it happened after updating and now:

    No control panel

    No software license

    Cannot use the Vista care scan

    Cannot use my printer

    Restore point gone because it was on automatic

    I have worked 4 days on trying every hotfix available,repaired ,scanned re-booted dozens of times,changed accounts ,screamed at it and now about to attack it with a very large claw hammer.

    It seems this was caused by microsoft (judging by the chatter on the web) mine is a genuine Vista (which I paid good money for) and now is useless.
    As I run a business from it (and to reinstall will invariably lose me some data although I have backed up 2 Gigs of work onto a flash drive) I feel like joining with others in a group litigation against Microsoft for wasting my time.

    Where are the fixes to this annoying problem!!

    I am going back to XP and this system is about the worst I have used in over 20 years,more bugs then a Wh***'s draws.

    Where do i get my money back (i have the receipt)

    Wednesday, June 17, 2009 3:20 PM
  • Guys, honestly, nothing MS suggests will work. Neither can Vista support help you....

    The only way is to re-install - either from your cd's or from your recovery partitions if you have them.
    System Restore will not work....Windows will still become invalid after you restore back to a previous point....

    I had laptop, no CD's and no System restore and had to install XP to get access to the OS,
    modify with HDD partitions to make the recovery partition bootable (using psedit), boot from recovery partition
    then re-install Vista....

    If you haven't got the recovery partition or drivers etc then a full format and re-install is what I would do....
    Unfortunately, most licensed versions of vista did not come with cd/dvd.....

    Good luck guys....

    - T
    Monday, June 22, 2009 12:27 PM
  • That wasn't a dig at MS btw guys, having read through dozens of threads and hundreds of posts, they're trying to find out what is the main issue here, but as there's so many different subcategories to the Software Licensing Service being stopped (and not being able to restart) I bet it's a nightmare trying to find the solution....

    How can I be constructive in my feedback?  Pretty difficult unfortunately guys, sorry, as I needed to have my laptop up and running in a matter of days, this was the main reason I battled to get my OS re-installed, rather than spend more time diagnosing what the problem actually was....

    ....also exacerbated by having to be directed to different teams (here, Vista Support, Telephone support) and none of which having access to ALL of the problems and data logged (i.e. the data in this forum is a good start)....

    So, if you need to get back up and running quickly, I would point you in the direction of re-installing your OS from scratch (see post above - has it's complexities)....

    If you have the time, then try and get some attention from the techs here....do what they say, report back EXACT error messages if you have them and hopefully they can find what's wrong....

    What else can help?  Well, I first started noticing these problems 11th June 2009  - exactly a year after I registered my Vista....also, it was after the automatic updates on 11th June....Have we had any issues previous to this? Any patterns? And when did it start happening for people.....

    Anyway, just a /bump that MAY help some people save time etc....

    Good luck

    - T
    Monday, June 22, 2009 12:44 PM