Access to elearning course RRS feed

  • Question

  • I just purchased an elearning collection earlier this evening on SQL Server 2008. When I go to My Learning the collection and courses that make up the collection are showing but I can not start a course.

    When I click on a course it gives me a message: "This course is no longer available in any offers". If I click on the Collection, it just gives me an option to purchase which I, of course, already did.

    Can anyone give me any help?

    Monday, December 7, 2009 2:03 AM

All replies

  • Dear JackMu,

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

      • Go to the following site:  https://account.live.com/SummaryPage.aspx
      • Sign-in to Windows Live.
      • Click on Account Summary (in the left nav)
      • Click on Registered Information (Above Password Reset Information)
      • This will open up to your profile data. 
      • Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]
      • Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.

    Vishwajeet Kumar Mishra,
    Microsoft Learning Tier 2 Support Team.

    Monday, December 7, 2009 3:23 PM
  • I emailed the requested info to  learnmgr@microsoft.com  per your request.

    I still can not access the courses I purchased.
    Monday, December 7, 2009 7:43 PM
  • Hi Jack,
    Will get back to you shortly checking if we have recieved your details.

    Thanks, Prakash Waghwani Microsoft E-Learning Support Team
    Monday, December 14, 2009 5:58 PM
  • Hi Jack,
    We haven't received any email from your end. Can you please send us the requested information once again?? Sorry for the inconvenience.
    Thanks, Prakash Waghwani Microsoft E-Learning Support Team
    Wednesday, December 16, 2009 12:20 PM
  • To all,

    I am able to get access to the collection I purchased. Please disregard my post. Not sure what the Issue was.

    Thursday, December 17, 2009 3:07 AM