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No Genuine? Please Help.... RRS feed

  • Question

  • Hi, my office 2007 is telling me it is not genuine when it starts up. I checked the activation and it says that it is activated. Please help.... This is very annoying. 
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-MQX2W-QPYBM-6HQWG
    Windows Product Key Hash: Q4/zpmgSkdKFj9vmiOQrUi/i1Xc=
    Windows Product ID: 55274-OEM-2242945-70442
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {55F57301-828E-4C54-9418-67F242F926F9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{55F57301-828E-4C54-9418-67F242F926F9}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6HQWG</PKey><PID>55274-OEM-2242945-70442</PID><PIDType>3</PIDType><SID>S-1-5-21-1292428093-117609710-682003330</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1002.002</Version><SMBIOSVersion major="2" minor="3"/><Date>20040225000000.000000+000</Date></BIOS><HWID>160D306F01846762</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>8F7DD3489C66D86</Val><Hash>h5ycVuP6l3J1P48zP+MGM56twSA=</Hash><Pid>89409-707-5501467-65381</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14BBD:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, November 13, 2009 1:27 AM

Answers

  • Hello southern_boy,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1


    Your computer's current installation of Office Professional Plus 2007 is a Volume Licensing installation, and the installation was done with an Invalid Volume Licensing Product Key (VLK).

    Invalid VLK means that the product key used to install Office Professional Plus 2007 was never a genuine product key issued by Microsoft.  This invalid key was instead made by a pirating program known as a Key generator, or keygen for short.

    If your use of this Volume Licensing edition of Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that may have a Volume Licensing Agreement with Microsoft, please contact the organization's IT support staff for further assistance.

    If you are an individual consumer and purchased this copy of Office Professional Plus 2007 from a seller thinking it was a retail license of Office normally sold to consumers like you, then you should not have been sold Volume Licensing software and should certainly not have been given this invalid key by the seller.  Your options at this point include returning to the seller to demand the genuine Microsoft Office that you paid for; to return the software to the seller for a refund; or to read the FAQ to see if you qualify for participation in the Office Genuine Offer for discounted or complimentary replacement of your nongenuine Office:  
    http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you would like to participate in the Office Genuine Offer (see the FAQ link above) and apply for either the discounted Office Offer or the Complimentary Office Offer, you have to initiate the application by following the prompts that the Notifier Utility is displaying to "Learn More Online."

    It seems that a favorite tactic of software counterfeiters is to sell genuine-looking retail packages for Office Professional 2007 that have counterfeit discs inside that actually install a nongenuine copy of Office Professional Plus 2007, an edition of Office that is a volume licensing product only.  Please visit www.howtotell.com to see samples of genuine Office software and samples of counterfeit copies of Office.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, November 13, 2009 1:54 AM

All replies

  • Hello southern_boy,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1


    Your computer's current installation of Office Professional Plus 2007 is a Volume Licensing installation, and the installation was done with an Invalid Volume Licensing Product Key (VLK).

    Invalid VLK means that the product key used to install Office Professional Plus 2007 was never a genuine product key issued by Microsoft.  This invalid key was instead made by a pirating program known as a Key generator, or keygen for short.

    If your use of this Volume Licensing edition of Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that may have a Volume Licensing Agreement with Microsoft, please contact the organization's IT support staff for further assistance.

    If you are an individual consumer and purchased this copy of Office Professional Plus 2007 from a seller thinking it was a retail license of Office normally sold to consumers like you, then you should not have been sold Volume Licensing software and should certainly not have been given this invalid key by the seller.  Your options at this point include returning to the seller to demand the genuine Microsoft Office that you paid for; to return the software to the seller for a refund; or to read the FAQ to see if you qualify for participation in the Office Genuine Offer for discounted or complimentary replacement of your nongenuine Office:  
    http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you would like to participate in the Office Genuine Offer (see the FAQ link above) and apply for either the discounted Office Offer or the Complimentary Office Offer, you have to initiate the application by following the prompts that the Notifier Utility is displaying to "Learn More Online."

    It seems that a favorite tactic of software counterfeiters is to sell genuine-looking retail packages for Office Professional 2007 that have counterfeit discs inside that actually install a nongenuine copy of Office Professional Plus 2007, an edition of Office that is a volume licensing product only.  Please visit www.howtotell.com to see samples of genuine Office software and samples of counterfeit copies of Office.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, November 13, 2009 1:54 AM
  • Ok, guess I will take care of this as I feel bad for the seller!!!! By the way, I thought it was because I installed it on my desktop as well as my laptop.... Am I allowed to have it on both, as now I am wondering... If not I think I will stick with 03 right after I take care of this ____ hole seller!
    Friday, November 13, 2009 2:02 AM
  • Hello southern_boy,

    Typically, full retail licenses for Office suites are permitted to be installed on two computers:  the license holder's main computer (desktop) and the license holder's portable (laptop) computer.  The Software Licensing Terms of each Office installation plainly describe your usage rights.

    Quite often I see dubious websites and auctions claim that the edition of Office they are selling is licensed for either three installations or unlimited installations.  There are NO retail Software Licensing terms that allow unlimited installations and there is only one edition of Office that allows three installations, Office Home and Student 2007:  its Software Licensing Terms allow three installations as long as they are done on computers owned by the same household and as long as the computers are not used for any commerical or revenue generating purpose.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, November 13, 2009 2:15 AM
  • Thank you for the info, as I know it is not your fault.... I can not believe this as it looks perfect, the package was sealed, everything included ect... Guess I have have some unfinished business to take care of! Thanks...
    Friday, November 13, 2009 2:22 AM