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Off Topic:I am in big problem RRS feed

  • General discussion

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    I`ve try to remove a trojan.banker.volb with windows live onecare, with stopzilla, with spyware doctor but doesnt work, and it turns my virus protection off at symantec, and everytime i want to turn it back on doesnt let me, redirects me to a stupid site called, http://www.spywareiso2008.com/landing/?wmid=mrs2   

    I dont know what to do anymore, i am going insane....please help me :-(

    Sunday, May 25, 2008 9:37 AM

All replies

  • This forum is for the discussion of Windows Live One Care. Since you have Norton Antivirus installed you can get help here - http://www.symantec.com/support/index.jsp

     

    Sunday, May 25, 2008 3:07 PM
    Moderator
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    it doesnt work, what dont u understand?....and i installed windows Live one care and doesnt see the trojan....thats why i wrote in this forum....
    Monday, May 26, 2008 10:29 AM
  •  DarkAngel69 wrote:

     

    it turns my virus protection off at symantec, and everytime i want to turn it back on doesnt let me, redirects me to a stupid site 

    I guess I don't understand this. If you have One Care installed uninstall Stopzilla, Spyware Doctor, and Norton Antivirus, scan with One Care, then if the trojan is not removed or detected by One Care please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Monday, May 26, 2008 2:58 PM
    Moderator
  • I'll add that your original infection came while you have other security software installed. Once that happens, all bets are off for removing it by simply installing different security software.

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

     

    -steve

    Monday, May 26, 2008 10:55 PM
    Moderator