Malware Not Protected after 2.5 automatic update RRS feed

  • Question

  • After automatically updating to Version 2.5.2900.03 this morning my computer now shows in the Security Centre Malware Protection, virus, spyware and other malware protection is now Unprotected. Live Once Care shows green . My computer's OS is Vista Home Premium. How do i fix this to remove the red baloons now showing on my desktop? Thanks for your help.

    Saturday, July 12, 2008 1:18 AM


All replies

  • Try restarting your computer. You might also look at this thread for a possible solution - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2797926&SiteID=2

    If you are unable to resolve the issue please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Saturday, July 12, 2008 3:07 AM
  • Thanks Jim , I tried the restart thing , no change. I will try for support !! Thanks again , Regards, Brian.


    Saturday, July 12, 2008 4:09 AM
  • Brian, did you try this fix? - http://support.microsoft.com/kb/944175/en-us


    Saturday, July 12, 2008 4:32 AM
  • Hi Jim, this fix ( 944175 ) fixed it !! All else failed including LOC Help which suggested uninstall and reinstall, which I did including using the cleanup tool. Thanks so much for your help , Regards, Brian.


    Saturday, July 12, 2008 10:42 PM
  • When I next started the computer , once again LOC failed to show in the Security Centre except for the Firewall. Does LOC conflict with PC Tools Spyware Doctor with Antivirus ? Up until 2.5 update they seemed to get along just fine ! I am thinking perhaps thats the problem. Can you advise please ? Thanks, Brian.

    Wednesday, July 23, 2008 1:13 AM
  • Spyware Doctor could be conflicting with One Care. It is generally not a good idea to have two antivirus programs installed on a computer. Uninstalling Spyware Doctor Antivirus very well may resolve the issue.


    Wednesday, July 23, 2008 3:26 AM
  • My recommendation will be stronger than Jim's. :-)

    Yes, remove Spyware Doctor from the PC as you should *never* have multiple antivirus program installed or you will usually encounter performance problems or system instability.


    Wednesday, July 23, 2008 4:46 PM