locked
Acer Product RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {0CA4AE58-872D-4D9A-BB3B-0F0437898574}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Joel Smith\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0CA4AE58-872D-4D9A-BB3B-0F0437898574}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-303613058-130374715-3192965437</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5745</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.08</Version><SMBIOSVersion major="2" minor="6"/><Date>20100428000000.000000+000</Date></BIOS><HWID>54BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000022' to display the error text.
    Error: 0xC0000022 
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 10:7:2011 20:52
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHW6USlynQUXJJRQs7ypHq3XF0=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      WDAT ACRSYS ACRPRDCT
      ASF! ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      ASPT ACRSYS ACRPRDCT
      SSDT PmRef CpuPm
    The CoA is on the hottest part of the Laptop and is unreadable. O/S is Win 7 Home Premium that was pre-loaded on an Aspire 5745. Last 4 days I have been getting a message in lower right hand corner saying that this version of windows is not genuine. Please advise.
    Saturday, October 8, 2011 5:04 AM

Answers

  • "J-Smith" wrote in message news:833debbc-f34a-4f9c-8200-f203cf59c837...
    The SPPSVC service has been ‘tampered’ which means that one of its settings has been altered.
     
    What happens if you attempt to start the service using the Services control panel?
    Click on Start, in the Search box type
    SERVICES.MSC
    and click OK – accept the UAC prompt if you get one.
    In the panel, look for the Software Protection Service – right-click on it, and select Properties.
    Make sure that the service is set for Automatic (Delayed start) in the Startup options.
    The click on Start – what error message do you get (if any)?
    No error messages are displayed.  When you click start, a dialog box appears briefly saying it is starting then the service status changes to started and after 5-7 seconds later it reverts back to stopped.
     
     
    This is probably the result of malware.
    Download and install Malwarebytes Anti-Malware (www.malwarebytes.org ). Update it, but do NOT accept the offer of Real-Time protection (it may cause problems).
    Run a Full System Scan in your main user account, and Quick scans in any other account.
    Delete everything it finds.
     
    Then reboot, and re-test the service start.
    Post a new MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, October 12, 2011 8:36 PM
    Saturday, October 8, 2011 11:33 AM
    Moderator

All replies

  • Restore to a system restore point prior to appearance of the problem.  If you are using a registry cleaner, stop.

    Click Start, type "system restore", Enter.  On the second screen check the box for Show More Restore Points.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, October 8, 2011 7:00 AM
    Answerer
  • "J-Smith" wrote in message news:0268e244-c4eb-426f-b47c-fd0180c971f8...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
     
    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5745</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.08</Version><SMBIOSVersion major="2" minor="6"/><Date>20100428000000.000000+000</Date></BIOS
     
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000022' to display the error text.
    Error: 0xC0000022 
     
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 10:7:2011 20:52
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc
     
    The CoA is on the hottest part of the Laptop and is unreadable. O/S is Win 7 Home Premium that was pre-loaded on an Aspire 5745. Last 4 days I have been getting a message in lower right hand corner saying that this version of windows is not genuine. Please advise.
     
    The SPPSVC service has been ‘tampered’ which means that one of its settings has been altered.
     
    What happens if you attempt to start the service using the Services control panel?
    Click on Start, in the Search box type
    SERVICES.MSC
    and click OK – accept the UAC prompt if you get one.
    In the panel, look for the Software Protection Service – right-click on it, and select Properties.
    Make sure that the service is set for Automatic (Delayed start) in the Startup options.
    The click on Start – what error message do you get (if any)?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 8, 2011 10:10 AM
    Moderator
  • The SPPSVC service has been ‘tampered’ which means that one of its settings has been altered.
     
    What happens if you attempt to start the service using the Services control panel?
    Click on Start, in the Search box type
    SERVICES.MSC
    and click OK – accept the UAC prompt if you get one.
    In the panel, look for the Software Protection Service – right-click on it, and select Properties.
    Make sure that the service is set for Automatic (Delayed start) in the Startup options.
    The click on Start – what error message do you get (if any)?
    No error messages are displayed.  When you click start, a dialog box appears briefly saying it is starting then the service status changes to started and after 5-7 seconds later it reverts back to stopped.
    Saturday, October 8, 2011 10:56 AM
  • "J-Smith" wrote in message news:833debbc-f34a-4f9c-8200-f203cf59c837...
    The SPPSVC service has been ‘tampered’ which means that one of its settings has been altered.
     
    What happens if you attempt to start the service using the Services control panel?
    Click on Start, in the Search box type
    SERVICES.MSC
    and click OK – accept the UAC prompt if you get one.
    In the panel, look for the Software Protection Service – right-click on it, and select Properties.
    Make sure that the service is set for Automatic (Delayed start) in the Startup options.
    The click on Start – what error message do you get (if any)?
    No error messages are displayed.  When you click start, a dialog box appears briefly saying it is starting then the service status changes to started and after 5-7 seconds later it reverts back to stopped.
     
     
    This is probably the result of malware.
    Download and install Malwarebytes Anti-Malware (www.malwarebytes.org ). Update it, but do NOT accept the offer of Real-Time protection (it may cause problems).
    Run a Full System Scan in your main user account, and Quick scans in any other account.
    Delete everything it finds.
     
    Then reboot, and re-test the service start.
    Post a new MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, October 12, 2011 8:36 PM
    Saturday, October 8, 2011 11:33 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Wednesday, October 12, 2011 8:35 PM