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    Im pulling my hair out nothing is working.  All of a sudden my system seems to a problem with genuine windows software.  Ive been running the lattop for about 5 years now Ive got a problem.  Since the lated download my laptop is unusable I cant  find out what exactly is the issue I the Ive tried using the steps in the MGA thread but it dosnt do or load any.  What is going on why can I use my system why cant I find out what is happening

     

    I need to resolve this issue

     

    Marcel

    Tuesday, January 1, 2008 1:31 AM

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    Hello Chaloum,

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    STephen Holm,MS

     

    Wednesday, January 9, 2008 11:35 PM

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    well from your comments nothing is clear as to what is going on your computer
    please goto the following link
    run this tool and post the result in here

    http://go.microsoft.com/fwlink/?linkid=52012

    this tool will give us more results................
    Tuesday, January 1, 2008 6:10 PM
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    Hello Chaloum,

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    STephen Holm,MS

     

    Wednesday, January 9, 2008 11:35 PM