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WGA Failure... Eh? RRS feed

  • Question

  • Ok.  Purchased Win XP Pro with SP2 off ebay 2 weeks ago...  Total came to about £60.  It arrived, a nice shiny holographic disk, the "Proof of License Certificate of Authenticity" bit, for "Windows(r) XP Professional OEM Software"    ...  Even has the little holographic strip underneath when ya stick it on the side of the machine.   Comes with the booklet too.

     

     

    Anyway.  Installed and everything was running quite smoothly.  Installed IE7 (passed the validation check).  Installed MP11 (passed the validation check).  All of a sudden today, i get a load of windows updates, and it starts moaning that my XP isnt genuine.  And i get the nag screen when i start up.

     

     

    What can i do?

     

     

     

    Thanks in advance...

    ~Ruu

     

    EDIT:   "Small Manufacturer Pre-installed Windows COA"  Thats the type of COA i have.

    Wednesday, April 18, 2007 8:47 PM

Answers

  • Riffy-Cyst,

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program, likely in your situation.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    Your circumstances are consistent with the tactics of those who sell hi-quality counterfeits.  You purchased what appears to be an OEM package but in reality the CD is installing a Volume Licensing version using a KeyGen VLK.

    Please have a look at the counterfeit gallery here http://www.microsoft.com/resources/howtotell/en/counterfeit.mspx  to see if the materials you purchased would qualify as hi-quality counterfeits.  If deemed hi-quality counterfeits by Microsoft, MS will send you a complimentary genuine replacement.  To submit a report and request for replacement, just click the WGA star in the Notification Area (aka system tray) and follow the prompts.  The evaluation process is said to take about 30 days.

    Thursday, April 19, 2007 2:41 PM

All replies

  • Riffy-Cyst,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    You already covered Step 2.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, April 18, 2007 9:59 PM
  • Win:   Windows XP Professional

     

    My diag stuff is posted below.  The label is "OEM Software."

     

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-BP87M-8HGKG-RQFXW
    Windows Product Key Hash: q2sKUHkhblRMKHvmSzpaocZsoFY=
    Windows Product ID: 55274-640-5432597-23410
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {F7C27C39-1602-462A-9EC2-11C4D0DAA890}
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F7C27C39-1602-462A-9EC2-11C4D0DAA890}</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-RQFXW</PKey><PID>55274-640-5432597-23410</PID><PIDType>1</PIDType><SID>S-1-5-21-1292428093-1788223648-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N5X ACPI BIOS Revision 0301</Version><SMBIOSVersion major="2" minor="3"/><Date>20050727000000.000000+000</Date></BIOS><HWID>589F3FCF01844078</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thursday, April 19, 2007 1:13 PM
  • Riffy-Cyst,

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program, likely in your situation.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    Your circumstances are consistent with the tactics of those who sell hi-quality counterfeits.  You purchased what appears to be an OEM package but in reality the CD is installing a Volume Licensing version using a KeyGen VLK.

    Please have a look at the counterfeit gallery here http://www.microsoft.com/resources/howtotell/en/counterfeit.mspx  to see if the materials you purchased would qualify as hi-quality counterfeits.  If deemed hi-quality counterfeits by Microsoft, MS will send you a complimentary genuine replacement.  To submit a report and request for replacement, just click the WGA star in the Notification Area (aka system tray) and follow the prompts.  The evaluation process is said to take about 30 days.

    Thursday, April 19, 2007 2:41 PM