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Where Do I Get Started? RRS feed

  • General discussion

  • Customers,

     

    In order to receive the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

     

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    Please also provide a short description of the issue you are experiencing.

     

    Thank you,


    Stephen Holm, MS
    WGA Forum Manager

    • Changed type RickImAPC Wednesday, August 27, 2008 5:59 PM Per SH
    Wednesday, July 11, 2007 11:46 PM