Send and receive faxes in CRM RRS feed

  • Question

  • I had a question posed to me that I wasn't sure of the answer. The question was can we send, and more importantly to my organization, receive faxes from within CRM 2011? We have the capability to send/receive faxes with Outlook, so i believe our fax is integrated with our Exchange server. Is this possible?
    • Edited by nasyrax Wednesday, September 17, 2014 5:19 PM
    Wednesday, September 17, 2014 3:36 PM

All replies

  • Bump
    Thursday, September 18, 2014 3:30 PM
  • exchage server does not send faxes nativity . You may be using some other software or will have.

    please look into the following articles and see if it helps.



    you could also post the same question on the crm community site.



    Thursday, September 18, 2014 11:17 PM
  • What about receiving faxes? Our current system uses a MultiTech FaxFinder fax server in conjunction with MS Exchange. They come into an inbox, so I would think it would be accessible somehow.
    Friday, September 19, 2014 12:21 PM
  • You can test your self as no one else has similar envioronment. If the fax is coming in Inbox then it will also come after installting outlook client.

    Regards Faisal

    Friday, September 19, 2014 2:04 PM
  • I'm not sure I follow what you mean in the second sentence.
    Friday, September 19, 2014 3:34 PM
  • If you have the email router installed, you can use that incoming mailbox address for the fax as a Queue in CRM so all those fax-to-email faxes get to CRM.  Someone will still have to manually map those faxes to the proper Account/Opportunity, or what-have-you, but that's a start that is out of the box.

    The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.

    Friday, September 19, 2014 7:29 PM
  • While digging through the SDK files, I found the following entry in the "message-entity support for plug-ins" file

    Message Name Primary Entity Secondary Entity Message Availability Entity Supported Deployment
    Retrieve Fax NULL Both Both
    RetrieveMultiple Fax NULL Both Both
    RetrievePrincipalAccess Fax NULL Both Both
    RetrieveSharedPrincipalsAndAccess Fax NULL Both Both

    Is this just referencing the Fax activity? I also went through all the xml files in the sdk/bin folder and all the object references (I think that's what they are called) are just for the fax activity.

    Friday, September 19, 2014 7:49 PM
  • Yes, that's just the Fax activity.  There's no special sauce to actually receive or send faxes, you'd need connectivity to a fax server to do something more.

    The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.

    Thursday, September 25, 2014 3:55 PM