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CRM 2013 SP1 UR1 - Parent and child cases RRS feed

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    We have CRM 2013 SP1 UR1 installed (6.1.1.132) on premise.

    I do not see Service Management under Settings, and there is no option on a case to create a child case.

    Is there something I need to do in order to see these?

    Monday, November 17, 2014 12:35 PM

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    Do you see them when you are logged in as administrator?

    everything is a matter of probability...

    Tuesday, November 18, 2014 12:48 PM
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    The version should be  6.1.0.581

    Regards Faisal

    Tuesday, November 18, 2014 1:39 PM
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    I am an administrator and I do not see them.
    Tuesday, November 18, 2014 1:44 PM
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    That version number is for SP1. We are on SP1 Update rollup 1.
    Tuesday, November 18, 2014 1:44 PM
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    I think something has somehow been lost from the Site Map!

    Under Settings I have a Business group and a System group before the Customizations group. Should there be a sub-area in one of these two for Service Management?

    Can anyone send me the section of xml that should be in there please?

    Thursday, November 27, 2014 1:52 PM
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    Did you install product updates?  Go to Settings/Administration/Install Product Updates.  After installing, you will see Service Management appropriately.

    Ken Compter

    Monday, December 15, 2014 2:34 PM