Before I wipe the drive

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  Please open an Elevated Command Prompt, and run the following commands, and post the
  results.
  
  REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
  
  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
  

  post the results.

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, September 12, 2012 6:13 AM

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  Hi - I am the OP.  Somehow the forums would not let me log in with original username.

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\spldr /s
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\spldr
      DisplayName    REG_SZ    Security Processor Loader Driver
      ErrorControl    REG_DWORD    0x3
      Start    REG_DWORD    0x0
      Type    REG_DWORD    0x1
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\spldr\Enum
      0    REG_SZ    Root\LEGACY_SPLDR\0000
      Count    REG_DWORD    0x1
      NextInstance    REG_DWORD    0x1
  
  
  C:\Windows\system32>
  
  
  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
  DR /S
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
      NextInstance    REG_DWORD    0x1
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
      Service    REG_SZ    spldr
      Legacy    REG_DWORD    0x1
      ConfigFlags    REG_DWORD    0x401
      Class    REG_SZ    LegacyDriver
      ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
      DeviceDesc    REG_SZ    Security Processor Loader Driver
      Capabilities    REG_DWORD    0x0
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
  
  
  C:\Windows\system32>

  Wednesday, September 12, 2012 2:45 PM
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  The cause of your problem is....

  ConfigFlags    REG_DWORD    0x401

  Please run the following commands in an Elevated Command Prompt, and post the results.....

  REG ADD HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000 /V ConfigFlags /T REG_DWORD /d 0x400

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, September 12, 2012 6:11 PM

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  Hi Noel -

  The ADD command produced an error.   I ran the query anyway to see if anything changed.

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

  C:\Windows\system32>REG ADD HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
  \0000 /V ConfigFlags /T REG_DWORD /d 0x400
  ERROR: Access is denied.

  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
  DR /S

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
      NextInstance    REG_DWORD    0x1

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
      Service    REG_SZ    spldr
      Legacy    REG_DWORD    0x1
      ConfigFlags    REG_DWORD    0x401
      Class    REG_SZ    LegacyDriver
      ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
      DeviceDesc    REG_SZ    Security Processor Loader Driver
      Capabilities    REG_DWORD    0x0

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control

  
  C:\Windows\system32>

  Wednesday, September 12, 2012 8:40 PM
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  I'm not totally surprised - it's a fairly heavily-protected Key.

  We'll have to do a manual substitution then :(

  Open Regedit and navigate to the
  HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR Key
  
  Export it to a reg file for safety!
  
  Now go to the 0000 subkey and right-click on it
  
  Select Permissions,
  
  Click on Advanced, then the Owner tab
  
  Make sure that Administrators is the owner, and put a tick in the 'Replace
  owner...' box at the bottom
  
  Click OK once
  
  add Administrators to the Groups or Usernames list, and give them Full
  permissions
  
  CLICK OK
  
  Now you can change the ConfigFlags entry from 401 to 400 and exit regedit -
  reboot, and post another MGADiag report.

   

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Noel D PatonModerator Sunday, September 16, 2012 10:40 AM
  • Marked as answer by Noel D PatonModerator Tuesday, October 2, 2012 11:47 PM

  Thursday, September 13, 2012 7:11 AM

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  Looking Good! The MGADiag (below) report shows: 

  ** Licensing Data section is no longer an error.  

  ** Windows Activation Technologies no longer shows a tampered service

  Also, when I go to the System control panel it shows "Windows is Activated" 

  Now, the questions remain...

  1) Should I change the Permissions on the LEGACY_SPLDR back to where they were?

  2) Why did this happen?  I suspect it was the result of having installed and uninstalled security software from my ISP called VaultID.  

  3) Do any additional switches need to be thrown, or information entered, to make sure Windows knows that it is indeed Genuine and properly Activated?

  Lastly... THANK YOU Noel for your help with this!!!!

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
  Windows Product ID: 00359-OEM-8992687-00006
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {DEC9AA31-2B76-4277-B5EA-06B63E01FC72}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120503-2030
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\verde\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{DEC9AA31-2B76-4277-B5EA-06B63E01FC72}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3891710877-3408199049-697111149</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20110809000000.000000+000</Date></BIOS><HWID>C5223307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800006-02-1033-7601.0000-1052011
  Installation ID: 016814309396566473753182592741653961855083070551827261
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 7QJB7
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 9/13/2012 8:00:31 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 9:13:2012 07:50
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LgAAAAEAAQABAAEAAAADAAAAAQABAAEACrbMaag3Nv9wcDadTpFSFFlXRJgucw==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ACRSYS ACRPRDCT
    FACP ACRSYS ACRPRDCT
    HPET ACRSYS ACRPRDCT
    MCFG ACRSYS ACRPRDCT
    SSDT ACRSYS ACRPRDCT
    SLIC ACRSYS ACRPRDCT
  
  

  Thursday, September 13, 2012 3:35 PM
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  It does look good :)

  Answers....

  1) No real need - you added permissions, rather than changed existing ones, so it shouldn't affect anything.

  2) I've never heard of VaultID - which ISP? - it's possible, or it could be malware.

  3) Nah - Windows knows when it's well off :)

  If you have any more problems, feel free to come back!

  Good luck.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, September 13, 2012 10:16 PM

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  Noel -

  VaultID is something that is part of the Xfinity (Comcast) Constant Guard package.  It is awful.  It was replacing keystrokes with random characters on all apps.  

  What steps to you recommend to eliminate any concerns about malware?  

  Thursday, September 13, 2012 10:26 PM
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  Why am I not in the least surprised to find that Norton is associated with this product?

  You may want to join this discussion - http://forums.comcast.com/t5/Security-and-Anti-Virus/Constant-Guard-What-Can-I-Disable/td-p/941269 - or others like it!

  I would suggest uninstalling anything to do with it from your PC - since it's a Norton-associated product, I would also run the Norton Removal tool - https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home - even if it's not strictly part of the Norton family.

  Then install a decent AntiVirus -  Also install Malwarebytes Anti-Malware (free edition) but do NOT activate the realtime protection offer. Update that and then run a full system scan (which will also force your AV to scan the files, so both get a bite at the cherry!) remove everything it finds (and anything the AV finds).

  AVOID Norton and McAfee - I'm beginning to think that AVG should also be added to my Avoid list, but it's not quite there yet.

  Microsoft Security Essentials is perfectly sufficient (and free) for 99.x% of users. Avast is good - and free (or paid for), Kaspersky and NOD32 are good (paid for). 

  AVOID all 'suites', the extra bells and whistles usually just mean trouble - Windows Firewall is perfectly adequate, and a lot less hassle than any third-party one.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, September 14, 2012 8:44 AM

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