Answered by:
Before I wipe the drive

Question
-
I have an OEM installed version of Windows 7 on a Gateway machine purchased through a large regional retailer. All was fine until it suddenly started reporting that Windows was not genuine.
I have run SFC /SCANNOW... which reports that "Windows Resource Protection did not find any integrity issues."
I have run CHKDSK... which reports that "Windows checked file system and found no problems."
I have run slui... results in an error.
Ran MGAdiag. The report is below. The Product Key in the report does not match the Key on the side of the computer.
I would prefer to not wipe the drive in the short term, but if that is what it takes then I will accept my fate with dignity.
Thanks in advance for any help or insights.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FCDFBAC2-2E8E-4920-8A11-F2B8CE9231EE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\verde\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FCDFBAC2-2E8E-4920-8A11-F2B8CE9231EE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3891710877-3408199049-697111149</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20110809000000.000000+000</Date></BIOS><HWID>C5223307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 9:11:2012 16:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEACrbMaag3Nv9wcDadTpFSFFlXRJh+ji5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
Wednesday, September 12, 2012 2:24 AM
Answers
-
I'm not totally surprised - it's a fairly heavily-protected Key.
We'll have to do a manual substitution then :(
Open Regedit and navigate to the
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR Key
Export it to a reg file for safety!
Now go to the 0000 subkey and right-click on it
Select Permissions,
Click on Advanced, then the Owner tab
Make sure that Administrators is the owner, and put a tick in the 'Replace
owner...' box at the bottom
Click OK once
add Administrators to the Groups or Usernames list, and give them Full
permissions
CLICK OK
Now you can change the ConfigFlags entry from 401 to 400 and exit regedit -
reboot, and post another MGADiag report.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Sunday, September 16, 2012 10:40 AM
- Marked as answer by Noel D PatonModerator Tuesday, October 2, 2012 11:47 PM
Thursday, September 13, 2012 7:11 AMModerator
All replies
-
Please open an Elevated Command Prompt, and run the following commands, and post the
results.
REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
post the results.
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Wednesday, September 12, 2012 6:13 AMModerator -
Hi - I am the OP. Somehow the forums would not let me log in with original username.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\spldr /s
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\spldr
DisplayName REG_SZ Security Processor Loader Driver
ErrorControl REG_DWORD 0x3
Start REG_DWORD 0x0
Type REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\spldr\Enum
0 REG_SZ Root\LEGACY_SPLDR\0000
Count REG_DWORD 0x1
NextInstance REG_DWORD 0x1
C:\Windows\system32>
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
DR /S
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
NextInstance REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
Service REG_SZ spldr
Legacy REG_DWORD 0x1
ConfigFlags REG_DWORD 0x401
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
DeviceDesc REG_SZ Security Processor Loader Driver
Capabilities REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
C:\Windows\system32>Wednesday, September 12, 2012 2:45 PM -
The cause of your problem is....
ConfigFlags REG_DWORD 0x401
Please run the following commands in an Elevated Command Prompt, and post the results.....
REG ADD HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000 /V ConfigFlags /T REG_DWORD /d 0x400
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Wednesday, September 12, 2012 6:11 PMModerator -
Hi Noel -
The ADD command produced an error. I ran the query anyway to see if anything changed.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>REG ADD HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
\0000 /V ConfigFlags /T REG_DWORD /d 0x400
ERROR: Access is denied.C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
DR /SHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
NextInstance REG_DWORD 0x1HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
Service REG_SZ spldr
Legacy REG_DWORD 0x1
ConfigFlags REG_DWORD 0x401
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
DeviceDesc REG_SZ Security Processor Loader Driver
Capabilities REG_DWORD 0x0HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
C:\Windows\system32>Wednesday, September 12, 2012 8:40 PM -
I'm not totally surprised - it's a fairly heavily-protected Key.
We'll have to do a manual substitution then :(
Open Regedit and navigate to the
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR Key
Export it to a reg file for safety!
Now go to the 0000 subkey and right-click on it
Select Permissions,
Click on Advanced, then the Owner tab
Make sure that Administrators is the owner, and put a tick in the 'Replace
owner...' box at the bottom
Click OK once
add Administrators to the Groups or Usernames list, and give them Full
permissions
CLICK OK
Now you can change the ConfigFlags entry from 401 to 400 and exit regedit -
reboot, and post another MGADiag report.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Sunday, September 16, 2012 10:40 AM
- Marked as answer by Noel D PatonModerator Tuesday, October 2, 2012 11:47 PM
Thursday, September 13, 2012 7:11 AMModerator -
Looking Good! The MGADiag (below) report shows:
** Licensing Data section is no longer an error.
** Windows Activation Technologies no longer shows a tampered service
Also, when I go to the System control panel it shows "Windows is Activated"
Now, the questions remain...
1) Should I change the Permissions on the LEGACY_SPLDR back to where they were?
2) Why did this happen? I suspect it was the result of having installed and uninstalled security software from my ISP called VaultID.
3) Do any additional switches need to be thrown, or information entered, to make sure Windows knows that it is indeed Genuine and properly Activated?
Lastly... THANK YOU Noel for your help with this!!!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DEC9AA31-2B76-4277-B5EA-06B63E01FC72}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\verde\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DEC9AA31-2B76-4277-B5EA-06B63E01FC72}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3891710877-3408199049-697111149</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20110809000000.000000+000</Date></BIOS><HWID>C5223307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7601.0000-1052011
Installation ID: 016814309396566473753182592741653961855083070551827261
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 9/13/2012 8:00:31 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:13:2012 07:50
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAADAAAAAQABAAEACrbMaag3Nv9wcDadTpFSFFlXRJgucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
Thursday, September 13, 2012 3:35 PM -
It does look good :)
Answers....
1) No real need - you added permissions, rather than changed existing ones, so it shouldn't affect anything.
2) I've never heard of VaultID - which ISP? - it's possible, or it could be malware.
3) Nah - Windows knows when it's well off :)
If you have any more problems, feel free to come back!
Good luck.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Thursday, September 13, 2012 10:16 PMModerator -
Noel -
VaultID is something that is part of the Xfinity (Comcast) Constant Guard package. It is awful. It was replacing keystrokes with random characters on all apps.
What steps to you recommend to eliminate any concerns about malware?
Thursday, September 13, 2012 10:26 PM -
Why am I not in the least surprised to find that Norton is associated with this product?
You may want to join this discussion - http://forums.comcast.com/t5/Security-and-Anti-Virus/Constant-Guard-What-Can-I-Disable/td-p/941269 - or others like it!
I would suggest uninstalling anything to do with it from your PC - since it's a Norton-associated product, I would also run the Norton Removal tool - https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home - even if it's not strictly part of the Norton family.
Then install a decent AntiVirus - Also install Malwarebytes Anti-Malware (free edition) but do NOT activate the realtime protection offer. Update that and then run a full system scan (which will also force your AV to scan the files, so both get a bite at the cherry!) remove everything it finds (and anything the AV finds).
AVOID Norton and McAfee - I'm beginning to think that AVG should also be added to my Avoid list, but it's not quite there yet.
Microsoft Security Essentials is perfectly sufficient (and free) for 99.x% of users. Avast is good - and free (or paid for), Kaspersky and NOD32 are good (paid for).
AVOID all 'suites', the extra bells and whistles usually just mean trouble - Windows Firewall is perfectly adequate, and a lot less hassle than any third-party one.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, September 14, 2012 8:44 AMModerator