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WGA Suddenly decided my XP is not genuine RRS feed

  • Question

  • After downloading latest WGA updates today, I am suddenly getting WGA validation errors telling me my copy of XP is not genuine. This is not the case as it came pre-installed direct from Dell a couple of years ago and I have been faithfully applying updates fromn microsoft ever since.

    I downloaded the MGADiag.exe program as suggested on this forum and it reckons my windows is genuine. I have attached the output below.

    I understand that Microsoft monitor this forum so any help would be appreciated. Perhaps one of my browser settings is preventing WGA running properly. There is zero chance that my XP is counterfeit.

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: QRCCLF4
    ID: 6c08b512-0af6-4a5d-a677-7d2132f7af51
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    Cache refresh Interval: 325 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: N/A

    OGA Data-->
    Office Status: 100
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>6c08b512-0af6-4a5d-a677-7d2132f7af51</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-4203226837-2407092424-3405037455</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 5100</Model></SYSTEM><BIOS><Manufacturer>PHOENIX TECHNOLOGIES LTD.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20030428000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>97933F07018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>14AE8A66EA91A7A</Val><Hash>JEnPguX5CEmYk0rtbrIfRRRJauc=</Hash><Pid>54186-OEM-1792826-88061</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, August 20, 2006 8:41 AM

Answers

  • Meriel,

    No worries, both your Windows XP Home and Office XP Pro are showing as genuine, so we just have to get some glitches fixed on your computer and you'll be fine.

    Let's try the basic fix first:

    Run the stand alone installer for the WGA Notification tool:  http://go.microsoft.com/fwlink/?linkid=69498

    Next, restart the computer.

    Please let us know if this solved the problem

    If not, we'll use Plan B.

    Sunday, August 20, 2006 9:37 PM

All replies

  • Meriel,

    No worries, both your Windows XP Home and Office XP Pro are showing as genuine, so we just have to get some glitches fixed on your computer and you'll be fine.

    Let's try the basic fix first:

    Run the stand alone installer for the WGA Notification tool:  http://go.microsoft.com/fwlink/?linkid=69498

    Next, restart the computer.

    Please let us know if this solved the problem

    If not, we'll use Plan B.

    Sunday, August 20, 2006 9:37 PM
  • help mine says blocked VLK what does that mean???

     

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-4RHJG-83M4Y-7X9GW
    Windows Product Key Hash: 5CG2aCaHENU8LMWFFoQ/184emQ0=
    Windows Product ID: 55274-649-6478953-23714
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: 4FTLSH6
    ID: e0bbb78a-081b-4cfa-a0f5-95777acf9a0f
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    Cache refresh Interval: 2128 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe
    File Mismatch: c:\windows\system32\licdll.dll
    File Mismatch: c:\windows\system32\ntdll.dll
    File Mismatch: c:\windows\system32\crypt32.dll
    File Mismatch: c:\windows\system32\advapi32.dll
    File Mismatch: c:\windows\system32\setupapi.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>e0bbb78a-081b-4cfa-a0f5-95777acf9a0f</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-7X9GW</PKey><PID>55274-649-6478953-23714</PID><PIDType>1</PIDType><SID>S-1-5-21-1123561945-1547161642-839522115</SID><SYSTEM><Manufacturer>ASUS </Manufacturer><Model>A7V8X-MX SE</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A7V8X-MX SE ACPI BIOS Revision 1003 </Version><SMBIOSVersion major="2" minor="2"/><Date>20040312000000.000000+000</Date></BIOS><HWID>769A3E0F0184204B</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57370</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Monday, August 21, 2006 1:32 AM
  • Joanna_43,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 7), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the fourm for the part of the Product Key shown in the report, 4RHJG-83M4Y-7X9GW, you'll see than more than a dozen other posters are using the same nongenuine Product Key.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you would like a genuine copy or a refund.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, August 21, 2006 3:05 AM
  • I've been dealing with this same problem for weeks.  I built a computer and bought XP Home from a licensed distributor.  My orginal hard drive was defective.  Before realizing it was defective, I had installed and re-installed XP.  Finally, after the HD was replaced, I installed XP yet again and for the second time, I talked with the MS rep who gave me dozens of characters to enter.

    I began receiving the little box on startup telling me the install needed to be validated.  Two option buttons were given "genuine" and "resolve later".  I clicked on genuine and the startup always resumed.  At first I thought the needed magic had been accomplished transparently, but alas, the window continued to appear on each subsequent startup.  I never tried the resolve later button, but the genuine button is worthless. 

    After weeks of frustration, I've spent a couple of days searching for an answer.  I learned how to run the diag that told me my install was genuine and was not a volume licensing issue.  Finally, I noticed that the "not genuine" message was telling me that my XP Pro was not valid and I do not have XP Pro, but  XP Home.

    I finally ran into this thread using the search string "get genuine pro home".  This tool http://go.microsoft.com/fwlink/?linkid=69498 worked for me.  I just wish I'd found it weeks ago.  I will be very happy when software is not only smart enough to know when there is a problem, but is smart enough to diagnose it and then find the solution.  Being 60, I only have about 50 years left, so please get on it right away!

    Michel

    Monday, August 28, 2006 8:12 PM
  • Hi Dan,

    Thanks for the tip, unfortunately it didn't work. The install went fine but the messages remained on reboot. Could we try plan B??

     

    Thanks,

    Meriel

    Friday, September 1, 2006 9:01 PM
  • Meriel,

    Let's try Plan A-1

    The new version of the mgadiag tool can automatically fix some cryptographic issues such as what you are experiencing.

    So go to this link, http://go.microsoft.com/fwlink/?linkid=52012, run the new version (1.5.0545.0), then on the main page you will see a Resolve button in the lower left, click on it and we'll see if the tool can fix the problem.

    Let us know if it works for you.

    If not, here are the steps for Plan B:

    1.  Restart the computer.

    2.  Next, do the steps in the resolution section of this MS KB article:  http://support.microsoft.com/kb/813442/en-us  Note:  The article has a slight error--you will only repeat steps 3-4-5 for each DLL to be reregistered.

    Don't forget to type regsvr32 before each DLL file.

    3.  Next, restart the computer again.

    4.  Next, run the stand alone installer for the WGA Notification tool:  http://go.microsoft.com/fwlink/?linkid=69498

    5.  Finally, restart once more.

    Please let us know if this solved the problem

    Saturday, September 2, 2006 2:47 AM