Some of our users are experiencing a strange and annoying problem. Sometimes, when we open e.g. a customer card we recieve an IE error dialogue. This might also happen when
we close the card. This only occurs to some users, and only from time to time. The problem is more frequent when running CRM with Outlook (2010), but it also occurs when using CRM in the browser. The eventlog writes the following error that I have translated
to english here below:
The error
occurred in the application with the name: iexplore.exe, version
9.0.8112.16450, timestamp 0x503723f6
,the error occurred
in the module with the name: mscoree.dll_unloaded, version 0.0.0.0, timestamp
0x4b90752b
Exception:
0xc0000005
Fault
displacement:
0x6ffbca84
Process-ID:
0x2390
program
start time:
0x01cda553e821715f
Path to program: C:\Program Files (x86)\Internet
Explorer\iexplore.exe
Path to module:
mscoree.dll
Report-ID:
28c0615f-1147-11e2-b14a-fa883c5f6580
The problem seems to be bound to users rather than machines, since I can run multiple users on one machine, but only one of the users will
experience any issues. Googling for the exception error and the dll, I have tried to run SFC /SCANNOW. I have tried repairing the .NET installation. I have cleared the users profile. I have tested it
on several machines. I've rolled back to IE8, rolled back the CRM-client to rollup 20 (also on the server). I've tried resetting all IE settings
to default values, even after uninstalling IE9. Problem remains. Our CRM-partner is unable to help us any further so I hope that someone has been experiencing similar issues and knows how to fix it. You may notice that the above error-log comes from a
64-bit computer. But I have also tested on 32-bit machines, but to no avail. We are almost certain that this issue started after upgrading to IE9. However, since the issue remains even after downgradingm we can't say for sure. Looking at the AD accounts
and CRM-user settings we can't find any differences between working accounts and those that experience this issue.
