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Issues with CBA kicking out users RRS feed

  • Question

  • Anyone that can help,

    I am completely at a lose with this one. I have an onprem multi tenant 2016 environment that is IFD. All my users can log in with no issues and can navigate throughout the site. The system will periodically kick users out and force them to re-authenticate. There is no pattern to when they will be kicked out, sometimes its 10 minutes other times its 2 hours. Also when they try to re-authenticate it refuses and forces them to navigate away from the page and back to the login. 

    What is also weird about this is if I ignore the login prompt and click the back button I am still authenticated and can continue to use the system. This works about 80% of the time. There seems to be some disconnect with the tokens.

    We are currently use ADFS for authentication but it is passed from an A10 switch. We have changed it so that the system is hosted on a single IP instead of dual IPs, we have removed the firewall, we have reviewed our CBA, checked our certs, we can not find anything wrong.

    If you need more information please let me know, any help is useful.

    Thanks

    Charles

    Tuesday, November 28, 2017 4:40 PM