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Subscription renewal VRS. Install a New Retail CD

Question
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My original subscription, installed 1 yr. ago, is soon to expire. I of course am receiving a constant renewal notice along with the LiveOne Care shield is yellow.
Instead of using the "Renewal" offered by LiveOne Care I purchased a new retail CD.
I uninstalled the existing LiveOne Care and installed the newly purchased CD, went through the complete install including entering the new product key. I have done several reboots. I have also turned the computer off and waited about an hour before turnign the computer back on.
I AM STILL GETTING THE NOTICE THAT MY SUBSCRIPTION IS ABOUT TO EXPIRE and that I need to renew.
Any body got any ideas as to what is going on and how to get this corrected?
Thanks,
M
Saturday, October 25, 2008 7:38 PM
Answers
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Hello M, it can take 24-48 hours for your subscription status to update in One Care.Saturday, October 25, 2008 10:19 PMModerator
All replies
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Hello M, it can take 24-48 hours for your subscription status to update in One Care.Saturday, October 25, 2008 10:19 PMModerator
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Thanks for the reply JimR1. I'll wait it out and we shall see what occurs.
Keep you updated.
M
Sunday, October 26, 2008 7:26 PM -
Sunday, November 2, 2008 8:40 PM
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Thanks for the update, M. I'm glad to hear support was able to help.
Sunday, November 2, 2008 10:36 PMModerator