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Windows Product Key Invalid RRS feed

  • Question

  • Hi I Have A HP Laptop And Recently i Had To Restore it Back To Factory Settings. I Did This About A Week Ago And Now Its Asking Me For The Product Key, But The Sticker On The Back Of My Laptop With My Product Key Isnt Working Its Saying Its Invalid But I Know Its Not!!!


    What Should I Do?
    Saturday, October 10, 2009 10:04 AM

Answers

  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 9:36 PM
    Thursday, October 15, 2009 9:36 PM

All replies

  • Hello RebekahJones,

    Are you being asked for a Windows product key or an Office product key?

    My guess is Office.  Is this the Trial version of Office that comes with a lot of new computers, or is this a paid-for version of Office?  If so, please see this help article:  http://office.microsoft.com/en-us/help/HA101936151033.aspx
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 10, 2009 12:19 PM
  • Hi no sorry it is windows vista product key, it will no longer let me use my computer. ive inputted my product key but is saying invalid
    Saturday, October 10, 2009 3:26 PM
  • Hello RebekahJones,

    As a general rule, when using the manufacturer-supplied recovery solution to recover a computer back to "out-of-the-box" condition, most manufacturers have programmed their recovery systems to not require the entry of the Product Key from the Certificate of Authenticity sticker on the bottom of the laptop.

    I thought HP was one that did not require entry of a product key, but I could be wrong about that! :-)

    Assuming you completed the procedure in accordance with HP's recovery instructions, the product key on the bottom should work.  A common mistake (ask me how I know LOL) is to get the letter "B" and the number "8" mixed up--in the font used for the product key, they look very similar.

    If you used one or more HP restore discs to do the recovery, ensure that the edition of Windows Vista that was installed (for example, Vista Home Premium) is the same as what is printed on the CoA sticker.  If you used the wrong discs and the product editions are now not the same, this could also be the problem, because the product keys are different for different editions (Home Basic vs. Home Premium vs. Business vs Ultimate) of Vista.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 10, 2009 3:47 PM
  • Hi Dan,
    No that isn't the problem as i wrote down the product key and kept it safe when i bought the laptop, its the same product key except now its saying its invalid but ive used this one before.

    Its been a nightmare.

    I have rang my HP and they have say ring microsoft and i have rang microsoft and they have said ring hp. So ive come on here as a last result before i smash my laptop up ha!

    Saturday, October 10, 2009 4:16 PM
  • Hello Rebekah,

    Did you verify that the product key you wrote down is the one printed on the CoA on the bottom of the laptop?

    Did you do the Restore back to factory settings from the hard disk drive, or did you start from a disc (CD or DVD) and run it from a CD or DVD?

    What was it that prompted you to do the restore back to factory settings?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 10, 2009 4:22 PM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 9:36 PM
    Thursday, October 15, 2009 9:36 PM