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Access to Deactivate Accounts RRS feed

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    Hi,

    We're on CRM 2013 on-premise. We'd like to prevent users from deactivating Accounts.

    Is there a specific role to avoid users from deactivating Accounts? Or do we have to hide the button instead?

    TIA,

    -tri

    Monday, March 14, 2016 10:07 PM

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    I think there is not a deactivate privilege, the write privilege allows deactivation as per this article on MSDN, https://msdn.microsoft.com/en-gb/library/gg327825.aspx

    But since you are using CRM 2013 I think you could use a real-time synchronous workflow to prevent deactivation for specified users and/or teams.

    Monday, March 14, 2016 10:43 PM
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    Below is an article relating to the Ribbon Workbench which steps you through hiding an out of the box button (Deactivate) based on a particular privilege (such as Delete).

    This effectively gives you a "Role" you can assign to a user to prevent them from seeing the Deactivate button.

    You would need to do this on both the Form and List view.

    https://ribbonworkbench.uservoice.com/knowledgebase/articles/76681-hide-a-standard-out-of-the-box-button-based-on-a

    Wednesday, March 16, 2016 10:42 PM