Setup Queue for Incoming email? RRS feed

  • Question

  • Using Dynamics CRM 2011 On-Prem, UR11, with email router service setup.

    Trying to setup a Queue to receive incoming email.

    What's the trick?! It's not working!

    Not receiving any of the inbound emails.  

    Thursday, January 23, 2014 7:28 PM


All replies

  • Hi,

    First set the email on the queue with allowing email router. Then approve the email of the queue. On the email router panel load the emails and test if the account has the access.

    P.S.: The outgoing account should be set correctly. Have a look at this document.

    Iranian Dynamics CRM Association | انجمن متخصصان ایرانی

    Thursday, January 23, 2014 8:46 PM
  • I set the email on the queue to email router and approved it.  I thought went to the email router configuration and tested that Queue and it tested successfully? However, when I emailed that address it DID NOT show up in the Queue in CRM.  What's missing? 

    Do you have to have a User with that email address or can you just create the Queue with the approved email? 

    Thursday, January 23, 2014 9:30 PM