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My windows says it is not genuine but i have legitimately bought it? RRS feed

  • Question

  • I have been using my copy of Windows 7 for quite a few months now, I initially bought it as an upgrade from windows XP back around December / January and it has been running smooth up until this morning when I was trying to get some software to work for a video recording device when suddenly I'm blasted by warnings of Windows not being genuine when I log on, I must say it was a rude complication to add to the pile I already had.

    Before you determine the build of my PC, ill go ahead and say it is a custom build, not a store-bought machine with an OS preloaded onto it, I've bought all the parts and hardware from www.NewEgg.com, which is also where I bought the version of Windows 7 that I have now.

    Any help as to why I'm getting a false flag of my OS not being genuine is greatly appreciated.

    I suppose it is required to post a diagnosis of your computer in your post, so here:

    [code]Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VG3X4-MXFH6-TVVF4

    Windows Product Key Hash: /WVEfEFNVqF0raKQV0MUFoGiWLc=

    Windows Product ID: 00359-OEM-8703352-15948

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {46153035-2C6C-4D9B-8A7D-BB6430429BC6}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Connor\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{46153035-2C6C-4D9B-8A7D-BB6430429BC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TVVF4</PKey><PID>00359-OEM-8703352-15948</PID><PIDType>3</PIDType><SID>S-1-5-21-1199372128-561302090-4141268378</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20100127000000.000000+000</Date></BIOS><HWID>38BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57169</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xE000020B

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:2:2011 04:33

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    N/A, hr = 0xe000020b

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC GBT   GBTUACPI

      FACP GBT   GBTUACPI

      HPET GBT   GBTUACPI

      MCFG GBT   GBTUACPI

      EUDS GBT  

      TAMG GBT   GBT   B0

      SSDT PmRef CpuPm[/code]

     

     

     


    Thursday, June 2, 2011 8:57 AM

Answers

  • Unfortunately, I haven't come up with anything that I can suggest that might be helpful for this issue. 

     

    So, unless Noel has anything additional that he would like to try, I would recommend contacting Microsoft Assisted Support for further troubleshooting of the issue.

     

    Sorry I couldn't be of more assistance,


    Darin MS

    Monday, June 6, 2011 7:35 PM

All replies

  • "Badger41" wrote in message news:036a8d81-7d90-4785-87a9-0870ed33ae30...

    I have been using my copy of Windows 7 for quite a few months now, I initially bought it as an upgrade from windows XP back around December / January and it has been running smooth up until this morning when I was trying to get some software to work for a video recording device when suddenly I'm blasted by warnings of Windows not being genuine when I log on, I must say it was a rude complication to add to the pile I already had.

    Before you determine the build of my PC, ill go ahead and say it is a custom build, not a store-bought machine with an OS preloaded onto it, I've bought all the parts and hardware from www.NewEgg.com, which is also where I bought the version of Windows 7 that I have now.

    Any help as to why I'm getting a false flag of my OS not being genuine is greatly appreciated.

    I suppose it is required to post a diagnosis of your computer in your post, so here:

    [code]Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VG3X4-MXFH6-TVVF4

    Windows Product Key Hash: /WVEfEFNVqF0raKQV0MUFoGiWLc=

    Windows Product ID: 00359-OEM-8703352-15948

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xE000020B

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

     

    HWID Data-->

    N/A, hr = 0xe000020b

    From the error messages highlighted above, it would appear that your Licensing store is corrupted.....
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
        
        Run MGADiag again, and post the report
     
    Please also note that your installation of Office is non-genuine - being based on a Blocked Volume License Key stolen from MS itself!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 2, 2011 9:02 AM
    Moderator
  • I followed those steps and everything seemed to be running smoothly until I got to the slui.exe, it still said Windows is not Genuine and took me online where it "Validated" for about a minute and then proceeded to show me offers on buying windows which is not what I want to do.

    One of my family members must have downloaded the Office 2003 suite, I just tried to uninstall it but it doesn't seem to do anything.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VG3X4-MXFH6-TVVF4

    Windows Product Key Hash: /WVEfEFNVqF0raKQV0MUFoGiWLc=

    Windows Product ID: 00359-OEM-8703352-15948

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {46153035-2C6C-4D9B-8A7D-BB6430429BC6}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Connor\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{46153035-2C6C-4D9B-8A7D-BB6430429BC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TVVF4</PKey><PID>00359-OEM-8703352-15948</PID><PIDType>3</PIDType><SID>S-1-5-21-1199372128-561302090-4141268378</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20100127000000.000000+000</Date></BIOS><HWID>38BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57169</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xE000020B

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004F022

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:2:2011 05:15

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    N/A, hr = 0xe000020b

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC GBT   GBTUACPI

      FACP GBT   GBTUACPI

      HPET GBT   GBTUACPI

      MCFG GBT   GBTUACPI

      EUDS GBT  

      TAMG GBT   GBT   B0

      SSDT PmRef CpuPm

     

     

    Thursday, June 2, 2011 9:25 AM
  • One thing I would like to add, I just tried entering the product key into the Windows Activation program, and it returned an error while trying to validate it.

    The error code is 0xE000020B

    Thursday, June 2, 2011 9:42 AM
  • "Badger41" wrote in message news:0e31689a-f79c-4280-b046-987e10436b82...

    I followed those steps and everything seemed to be running smoothly until I got to the slui.exe, it still said Windows is not Genuine and took me online where it "Validated" for about a minute and then proceeded to show me offers on buying windows which is not what I want to do.

    One of my family members must have downloaded the Office 2003 suite, I just tried to uninstall it but it doesn't seem to do anything.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VG3X4-MXFH6-TVVF4

    Windows Product Key Hash: /WVEfEFNVqF0raKQV0MUFoGiWLc=

    Windows Product ID: 00359-OEM-8703352-15948

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {46153035-2C6C-4D9B-8A7D-BB6430429BC6}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Connor\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{46153035-2C6C-4D9B-8A7D-BB6430429BC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TVVF4</PKey><PID>00359-OEM-8703352-15948</PID><PIDType>3</PIDType><SID>S-1-5-21-1199372128-561302090-4141268378</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20100127000000.000000+000</Date></BIOS><HWID>38BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57169</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xE000020B

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004F022

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:2:2011 05:15

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    N/A, hr = 0xe000020b

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC GBT   GBTUACPI

      FACP GBT   GBTUACPI

      HPET GBT   GBTUACPI

      MCFG GBT   GBTUACPI

      EUDS GBT  

      TAMG GBT   GBT   B0

      SSDT PmRef CpuPm

     

     


    The error you are getting is a very rare one - so this is mostly going to be guesswork :(
    Try this....

    Use this command in an Administrator command prompt to reinstall license files:

    cscript slmgr.vbs -rilc

    Watch for this result at the end of execution:

    License files re-installed successfully.

    If you don't get that, then I suspect that you may have to consider a repair install of Windows

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 2, 2011 9:44 AM
    Moderator
  • Haha it said they re-installed sucessfully, I suppose I need to either restart or try to validate now?
    Thursday, June 2, 2011 9:48 AM
  • Restarted my computer, still says it is not genuine, and I still get the same error when attempting to validate with re entering the product key. 
    Thursday, June 2, 2011 10:13 AM
  • "Badger41" wrote in message news:43653db0-7b24-4686-90d6-65ed1e28b318...
    Restarted my computer, still says it is not genuine, and I still get the same error when attempting to validate with re entering the product key. 

    Please post a new MGADiag report - something may have changed.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 2, 2011 10:32 AM
    Moderator
  • Alright, here:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VG3X4-MXFH6-TVVF4

    Windows Product Key Hash: /WVEfEFNVqF0raKQV0MUFoGiWLc=

    Windows Product ID: 00359-OEM-8703352-15948

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {46153035-2C6C-4D9B-8A7D-BB6430429BC6}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Connor\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{46153035-2C6C-4D9B-8A7D-BB6430429BC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TVVF4</PKey><PID>00359-OEM-8703352-15948</PID><PIDType>3</PIDType><SID>S-1-5-21-1199372128-561302090-4141268378</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20100127000000.000000+000</Date></BIOS><HWID>38BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57169</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xE000020B

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004F022

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:2:2011 05:15

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    N/A, hr = 0xe000020b

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC GBT   GBTUACPI

      FACP GBT   GBTUACPI

      HPET GBT   GBTUACPI

      MCFG GBT   GBTUACPI

      EUDS GBT  

      TAMG GBT   GBT   B0

      SSDT PmRef CpuPm

     

     

    Thursday, June 2, 2011 10:46 AM
  • "Badger41" wrote in message news:4e067bf6-e1d5-476f-bfe1-f0d85ae57e68...

    Alright, here:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VG3X4-MXFH6-TVVF4

    Windows Product Key Hash: /WVEfEFNVqF0raKQV0MUFoGiWLc=

    Windows Product ID: 00359-OEM-8703352-15948

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {46153035-2C6C-4D9B-8A7D-BB6430429BC6}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Connor\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{46153035-2C6C-4D9B-8A7D-BB6430429BC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TVVF4</PKey><PID>00359-OEM-8703352-15948</PID><PIDType>3</PIDType><SID>S-1-5-21-1199372128-561302090-4141268378</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20100127000000.000000+000</Date></BIOS><HWID>38BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57169</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xE000020B

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004F022

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:2:2011 05:15

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    N/A, hr = 0xe000020b

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC GBT   GBTUACPI

      FACP GBT   GBTUACPI

      HPET GBT   GBTUACPI

      MCFG GBT   GBTUACPI

      EUDS GBT  

      TAMG GBT   GBT   B0

      SSDT PmRef CpuPm

     

     


    OK - looks like we'll have to delve a bit, then....
    Do you have any software installed which is likely to be blocking ActiveX controls? (your Internet settings appear to be OK).
     
    the problem area appears to be the Licensing service - 
    Please open a Command Prompt window and type the following commands....
    SC QUERYEX SPPSVC
    SC SDSHOW SPPSVC
    SC QPRIVS SPPSVC
    SC QSIDTYPE SPPSVC
    PATH
    Post back with the responses
     
    Also please check that the file itself actually exists (C:\windows\system32\sppsvc.exe).
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 2, 2011 11:30 AM
    Moderator
  • sppsvc.exe does exist in my system32.

    Here are the responses to the commands:

    SC QUERYEX SPPSVC :

     SERVICE_NAME: SPPSVC

            TYPE               : 10  WIN32_OWN_PROCESS

            STATE              : 4  RUNNING

                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)

            WIN32_EXIT_CODE    : 0  (0x0)

            SERVICE_EXIT_CODE  : 0  (0x0)

            CHECKPOINT         : 0x0

            WAIT_HINT          : 0x0

            PID                : 2312

            FLAGS              :

    ------------------------------------------------------------------------

    SC SDSHOW SPPSVC:


     

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO

    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW

    DWO;;;WD)

    ------------------------------------------------------------------------

    SC QPRIVS SPPSVC:


     

    [SC] QueryServiceConfig2 SUCCESS

     

    SERVICE_NAME: SPPSVC

            PRIVILEGES       : SeAuditPrivilege

                             : SeChangeNotifyPrivilege

                             : SeCreateGlobalPrivilege

                             : SeImpersonatePrivilege

    ----------------------------------------------------------------------

     

    SC QSIDTYPE SPPSVC:


     

     

    [SC] QueryServiceConfig2 SUCCESS


    SERVICE_NAME: SPPSVC

    SERVICE_SID_TYPE:  UNRESTRICTED

    ----------------------------------------------------------------------

    PATH:

     

     

    PATH=C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program File

    s (x86)\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\NVIDIA

     Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbe

    m;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Liv

    e\Shared;C:\Program Files (x86)\Common Files\Ulead Systems\MPEG

    ---------------------------------------------------------------------

     

     


    Thursday, June 2, 2011 11:47 AM
  • "Badger41" wrote in message news:28a1ab2d-c249-438c-a60f-3858f7d86366...

    sppsvc.exe does exist in my system32.


     

    I think you'll find that the file does exist, as the service appears to be running fine :)
     
    please run the following command to check...
    SC QC SPPSVC
    and post the result
    I can see no problems there otherwise
     
    Darin may have some better idea of where to look when he gets in to the office

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 2, 2011 12:01 PM
    Moderator
  • Alright heres the result:

     

    SERVICE_NAME: SPPSVC

            TYPE               : 10  WIN32_OWN_PROCESS

            START_TYPE         : 2   AUTO_START  (DELAYED)

            ERROR_CONTROL      : 1   NORMAL

            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe

            LOAD_ORDER_GROUP   :

            TAG                : 0

            DISPLAY_NAME       : Software Protection

            DEPENDENCIES       : RpcSs

            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    Thursday, June 2, 2011 12:08 PM
  • Any response?
    Friday, June 3, 2011 1:38 AM
  • "Badger41" wrote in message news:28a2436b-3db2-4a73-a28f-3e734a77aa3e...
    Any response?

    Sorry - I was hoping Darin would pick up on it, but he must have been out of the office all day.

    The 0xE000020B error appears to have implications in the Device Drivers area - please open Device Manager, and change the setting to Show Hidden Devices.
    Are there any devices marked with yellow or red flags?
    If so, please list them, and then try Updating them - if there's no option to Update them, then Delete them.
    Reboot the system and run another MGADiag report.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 3, 2011 9:03 AM
    Moderator
  • No devices have yellow or red flags.

     

    I might just re install a fresh copy of Windows, would be nice to start fresh again.

    Friday, June 3, 2011 1:44 PM
  • Unfortunately, I haven't come up with anything that I can suggest that might be helpful for this issue. 

     

    So, unless Noel has anything additional that he would like to try, I would recommend contacting Microsoft Assisted Support for further troubleshooting of the issue.

     

    Sorry I couldn't be of more assistance,


    Darin MS

    Monday, June 6, 2011 7:35 PM