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HAD TO DOWNLOAD RECOVERY DISK, NOW CANT PASS GENUINE VALIDATION RRS feed

  • Question

  • Had to download a recovery cd for windows vista because microsofts service pack update put my computer in an infinite reboot loop.  T he recovery disk fixed my comp but now i get periodic error messeges that say my version is no longer valid and i wont b recieving updates anymore
    Thursday, September 4, 2008 7:23 PM

Answers

  • Andrew,

    Curious you mentioned downloading a recovery CD for Vista...what do you mean? Your computer should have come with the recovery software from the manufacturer or if your system is custom built the OEM Store should have given you the Vista Software Media. Please share with me exactly where on the Internet you Downloaded  Vista from.

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Saturday, September 20, 2008 12:01 AM
    Thursday, September 4, 2008 8:07 PM