Hi wolfh,
What's happening is called a Tamper State. There is a program that is incompatable with Vista and when that program does something that Vista doesn't allow, Vista goes into a No-genuine state.
There is two trpes of programs that cause a Tamper State
a) A program that can be launched at any time, by the user (such as a game)
b) A program that launches at Start up and that contently runs (such as an anti virus program)
For a) type programs, once you reboot, Vista goes back to a genuine state (because the program is no longer running)
For b) type programs, if you reboot, Vista is still in the tamper state because the program automaticly re-launched after re-boot.
I beleive you are experiancing a Tamper state caused by the a) type of programs since you seem to be poping back and forth between non-genuine and genuine. The key is identifing the offending program and either deleting it or upgradeing is to a Vista compatable version.
In your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch of letters and numbers:K:20070916064320084-M:20070918211823010-
If you break down the numbers, you will get a time stamp:
(year) (month) (day) (time in 24format) (milisec...I think)
K: 2007 09 16 0643 20084
M: 2007 09 18 2118 23010
In your case you have 2 tampers, and since they are diffrent dates/times, It may be two programs causing the problems or it may be just one that did diffrent things (that Vista didn't like) on two diffrent days.
Now that we know the times of the tamper, you can now try to tie that tamper time with a program.
You do that by:
1) Click the 'Start' button
2) Right Click 'Computer'
3) Select 'Manage'
4) Continue thru the "Windows needs your permission to continue" window (if any)
5) Click the arrow next to 'Reliability and Proformance'
6) Click the arror next to 'Monitoring Tools'
7) Click on 'Reliability Monitor'
8) Click on the graph above the date 9/16/2007
9) Below the graph, look at the report titled "Software (Un)Installs for 9/16/2007"
10) Look for any program that shows "Application Install" in the 'Activity' colum.
11) repeat steps 8) thru 10) for date 9/18/2007
This will tell you what programs were installed on the Tamper dates and should help you narrow down the possable programs that could be causing the issue . Unfortunetly, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state) untill the tamper date(s), this process may not be helpfull.
Please tell me if this helps you relsove the issue. If not, I will have additional steps for you to try.
Thank you,
Darin Smith
WGA Forum Manager
Sorry Darin I still have no idea which is the offending programme
. Also, I originaly asked for an SR number, I was mistaken. They now call it a "Confirmation Number". That is what I need. Below I have provided the steps to get the confirmation number.
