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OneCare re-installation runs but fails to open then stops protecting PC. RRS feed

  • Question

  • After PC running XP restored to earlier date, Live OneCare  does not open up and displays red icon in tray after failing.  I tried re-installing OneCare from CD and from website. Also tried restoring to another point and also tried website's clean up tool.  This PC was part of a OneCare circle managed by another PC running Vista.  The Vista PC is working fine and originally showed the XP pc in its circle but status unkown.  I have tried removing the pc from the circle but doesn't help. Also, when I re-install OneCare on the XP it never asks me for my Live ID, just to restart and when I do it appears to be working until I try to open it up.  Upon failure I've clicked on sending MicroSoft information but no fix is returned.   Any suggestions?
    Tuesday, December 15, 2009 3:53 PM

Answers

  • Check the PC date and time - the clock in the system tray. Check the month, day, year. Fix it if it is wrong and then reboot.
    If you have removed the PC from the OneCare Circle, it is no longer activated, so you will need to activate once you get OneCare to open up.
    If your clock is correct and OneCare still fails to open, you  may have a damaged .Net Framework install, which is required by OneCare to function:
     

    To repair .Net Framework 2.0 on XP:

    Open Control Panel

    Select Add or Remove Programs

    Locate Microsoft .Net Framework 2.0

    Select the entry and when the installer launches, select Repair.

    Reboot when it completes.

     

    Alternatively, see this KB article:

    http://support.microsoft.com/kb/306160

     

    To remove a corrupt .Net Framework install, use this tool:

    http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

     

    The download of .Net Framework 2.0 can be found here:

    http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

     

    To repair .Net Framework 2.0 and 3.0 on Vista, see this blog entry:

    http://blogs.msdn.com/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx

     

    Note that after repairing or reinstalling .Net Framework, you will need to reapply the .Net Framework 3.5 SP1 update via Windows Update.

     

    If the above does not resolve the problem with OneCare, please contact support:

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve

     


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, December 15, 2009 4:01 PM
    Moderator
  • You can try to remove .Net Framework from Add or remove programs and then reinstall it, but if you mean that the repair feature when accessed via add or remove programs failed, then I believe that an uninstall may also fail.

    If you are unable to uninstall/reinstall .Net Framework, and aren't comfortable using the other information to repair it manually, you can certainly contact OneCare support. Since you have OneCare on another machine that is activated, access your support options to get the phone support path from that machine as the broken one will only get you to email support.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    • Marked as answer by MIKEL01 Tuesday, December 15, 2009 5:08 PM
    Tuesday, December 15, 2009 4:47 PM
    Moderator

All replies

  • Check the PC date and time - the clock in the system tray. Check the month, day, year. Fix it if it is wrong and then reboot.
    If you have removed the PC from the OneCare Circle, it is no longer activated, so you will need to activate once you get OneCare to open up.
    If your clock is correct and OneCare still fails to open, you  may have a damaged .Net Framework install, which is required by OneCare to function:
     

    To repair .Net Framework 2.0 on XP:

    Open Control Panel

    Select Add or Remove Programs

    Locate Microsoft .Net Framework 2.0

    Select the entry and when the installer launches, select Repair.

    Reboot when it completes.

     

    Alternatively, see this KB article:

    http://support.microsoft.com/kb/306160

     

    To remove a corrupt .Net Framework install, use this tool:

    http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

     

    The download of .Net Framework 2.0 can be found here:

    http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

     

    To repair .Net Framework 2.0 and 3.0 on Vista, see this blog entry:

    http://blogs.msdn.com/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx

     

    Note that after repairing or reinstalling .Net Framework, you will need to reapply the .Net Framework 3.5 SP1 update via Windows Update.

     

    If the above does not resolve the problem with OneCare, please contact support:

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve

     


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, December 15, 2009 4:01 PM
    Moderator
  • Time & Date are correct.  I tried the repair tool and it failed because it  could not locate (nor could I doing full search) the file eula.1035.txt.  The process to delete corrupted .NET Framework and re-installation looks complicated. My queston is why can't I do the removal using Uninstal option in Control Panel and then download it and install from MS website?
    Tuesday, December 15, 2009 4:41 PM
  • You can try to remove .Net Framework from Add or remove programs and then reinstall it, but if you mean that the repair feature when accessed via add or remove programs failed, then I believe that an uninstall may also fail.

    If you are unable to uninstall/reinstall .Net Framework, and aren't comfortable using the other information to repair it manually, you can certainly contact OneCare support. Since you have OneCare on another machine that is activated, access your support options to get the phone support path from that machine as the broken one will only get you to email support.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    • Marked as answer by MIKEL01 Tuesday, December 15, 2009 5:08 PM
    Tuesday, December 15, 2009 4:47 PM
    Moderator
  • Good news I think... I went back and tried the repair again and this time clicked on "ignore" each time the process tried to find the missing file (about a dozen times)  and always the same file eula.1025.txt.  Any way, the repair process reported success and upon reboot, Waalaah  OneCare is working again.   I suspect a virus managed to get by OneCare (probably my from my teenager's downloading something the shouldn't) so I'll do full scan and hope for the best.  Sorry to see OneCare is going away, I liked it much better than previous McAffee.  Thanks much for the help on this!
    Tuesday, December 15, 2009 5:08 PM
  • Excellent!
    I hadn't asked why you did the system restore, but if that was an effort to recover from an infection OneCare missed, then a full scan would certainly be in order. It may well have been something else that caused .Net Framework to break, though, as a System Restore shouldn't have affected it, unless you rolled way back.

    Thanks for letting us know that the .Net Framework repair worked. By the way, the missing file reference sounds like the install package for an update to .Net Framework was missing. This can happen if you delete the hidden folders that various Windows Update packages create at install on the PC. Or, you may have rolled the PC back to before that update was installed and that was the cause of the broken state.

    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, December 15, 2009 5:41 PM
    Moderator