Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
subscription and contact live one RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I purchased a live one cd, downloaded and installed it.  It asked for an id and pw.  I made both up not knowing the id should have been my email address.  How do I change it?     Also the program will not accept the 25 digit product key.

    Now how do I contact live one by email or telephone.  I am operating here without any virus protection.  Is Windows Live-One a secret operation or what.      Please someone email me at   chas047@aznetgate.net if you can help.
    Thursday, January 24, 2008 4:53 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    The ID and password do not need to be your email address, but it does need to be a valid LiveID as that will be the account information for OneCare. If you want to change this, since you have not yet activated, you can uninstall and reinstall OneCare and proceed with activation using the LiveID you want to use. You can make your email address be the LiveID by going to http://account.live.com

     

    As for the product key, I often need to use a magnifying glass to confirm the exact letters in the key.

     

    Support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    I've sent you an email.

    -steve

    Thursday, January 24, 2008 5:51 PM
    Moderator