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WHS 2011 - Connector issue (stalls and then reverses at 95%) RRS feed

  • Question

  • Hello everyone,

    I needs some help.

    I can ping the home server by IP and Name, browse the shares on the network.See the media shares in the homegroup. I see the server website to install or download the connector software. I have tried multiple administrator accounts.

    When installing the client and getting to 95% the client shows error "The installer has encountered a unknown error" and then reverses all the installation and put up another error message "The installation i cancelled - The Windows home server 2011 has encountered an unexpected error. Click Close to undo".

    I have read many posts on the internet for this issue.

    I have hardcoded the IP addresses. Added the server name to the host file. Turned off the anti-virus (Kaspersky 2011), turned off the windows firewall on the client and server. Changed the network settings to use NetBIOS over TCP.

    Found the following entries in the ClientCore.msi.log file.

    "[3728] 110426.233759.1038: ClientSetup: Entering InstallSoftwareTask.Run
    [3728] 110426.233759.1038: ClientSetup: Install package C:\Windows\Temp\Client Deployment Files\ClientCore.msi
    [3728] 110426.233759.1168: ClientSetup: Running MSI: C:\Windows\Temp\Client Deployment Files\ClientCore.msi  SOFTWARE_NAME="Windows Home Server 2011" ADMIN_USERNAME="Administrator" ADMIN_PASSWORD=******* REBOOT=ReallySuppress
    [3728] 110426.233953.1203: ClientSetup: Running MSI threw an exception:Microsoft.Deployment.WindowsInstaller.InstallerException: Fatal error during installation.
       at Microsoft.Deployment.WindowsInstaller.Installer.CheckInstallResult(UInt32 ret)
       at Microsoft.WindowsServerSolutions.ClientSetup.ClientDeploy.Helper.RunMsi(String msiPathOrProductCode, String logFilePath, Dictionary`2 msiProperties, Boolean install, ProgressChangedEventHandler progressHandler)
    [3728] 110426.233953.1203: ClientSetup: RunMsi returned error: RetCode=1603
    [3728] 110426.233953.1203: ClientSetup: Failed to install C:\Windows\Temp\Client Deployment Files\ClientCore.msi
    [3728] 110426.233953.1203: ClientSetup: Exting InstallSoftwareTask.Run
    [3728] 110426.233953.1203: ClientSetup: Task with Id=ClientDeploy.InstallSoftware has TaskStatus=Failed
    [3728] 110426.233953.1203: ClientSetup: Task with Id=ClientDeploy.InstallSoftware has RebootStatus=NoReboot"

    &

    MSI (s) (C0:C8) [00:04:18:310]: Executing op: ComponentUnregister(ComponentId={ECCC064E-4C52-4159-B72C-0F063CF35374},ProductKey={C1E4D639-4A33-4314-809E-89BD0EF48522},BinaryType=1,)
    MSI (s) (C0:C8) [00:04:18:313]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
    MSI (s) (C0:C8) [00:04:18:315]: Error in rollback skipped.    Return: 5
    MSI (s) (C0:C8) [00:04:18:318]: Entering MsiProvideAssembly. AssemblyName: Microsoft.HomeServer.Archive.TransferService,version="6.1.0.0",culture="neutral",publicKeyToken="31BF3856AD364E35",processorArchitecture="AMD64", AppContext: , InstallMode: -4

    &

    SI (s) (C0:C8) [00:04:08:990]: Product: Windows Home Server 2011 Connector -- Error 1920. Service 'Windows Server Client Computer Backup Provider Service' (WSS_ComputerBackupProviderSvc) failed to start.  Verify that you have sufficient privileges to system services.

    &

    MSI (s) (C0:2C) [00:02:32:056]: Created Custom Action Server with PID 4752 (0x1290).
    MSI (s) (C0:4C) [00:02:32:090]: Running as a service.
    MSI (s) (C0:4C) [00:02:32:095]: Hello, I'm your 64bit Impersonated custom action server.
    CustomAction RegisterEventLog returned actual error code 1603 but will be translated to success due to continue marking
    MSI (s) (C0:C8) [00:02:32:109]: Executing op: ActionStart(Name=RollbackNativeBackupNotification,,)
    MSI (s) (C0:C8) [00:02:32:113]: Executing op: CustomActionSchedule(Action=RollbackNativeBackupNotification,ActionType=1298,Source=C:\Program Files\Windows Server\Bin\BackupDriverInstaller.exe,Target=-nbne,)

     


    Sir Stox
    Wednesday, April 27, 2011 7:23 AM

All replies

  • Hi,

    Try running a CHKDSK on the client computer, C:\-drive.

    Is the static IP and the host file entry a must? Any odd characters in the Server password?

    I didn't change any settings on my network or turned off any firewalls or antivirus-software, installation should work anyway.


    One WHS v1 machine in the basement with a mixed setup of harddrives in and outside the storage pool. WHS2011 RC as a testbed, backing up 2 computers.
    Wednesday, April 27, 2011 12:49 PM
  • Ran chkdsk. connection will still fail...

     

    Hopfully MS comes out with a better connector testing tool.

     

    Sir Stox


    Sir Stox
    Thursday, April 28, 2011 2:07 PM
  • Hi,
    As far as I can tell one of the Connector sofwtare components .msi installer (ClientCore.msi) failed during install.
    Actually I can not tell what is the problem. You can try:

    Make sure the C: drive of the client has enough free disk space left.
    Run Windows Update to install all critical updates.
    Check the version of the .NET Framework 4.0. It should be at least 4.0.30319?

    Make sure you the installer  through http:\\{server}\connect with administrative privileges?
    - Theo.

     

     

     


    No home server like Home Server
    Thursday, April 28, 2011 9:16 PM
    Moderator
  • Hi Theo,

    Confirmed that free disk space is 22 gigs. All updates for Windows 7 64 Home Premium incuding SP1 installed. NET Framework 4.0.= 4.0.30319 + Extender. Found The Following issues (3) in the event viewer.

    Log Name:      Application
    Source:        .NET Runtime
    Date:          28/04/2011 9:07:04 PM
    Event ID:      1025
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      stoxlaptop
    Description:
    Application: SharedServiceHost.exe
    Framework Version: v4.0.30319
    Description: The application requested process termination through System.Environment.FailFast(string message).
    Message: Unhandled exception in OnStart: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException: The task image is corrupt or has been tampered with. (Exception from HRESULT: 0x80041321)
       at TaskSchedulerV2.ITaskFolder.GetTask(String Path)
       at Microsoft.WindowsServerSolutions.Common.ProviderFramework.SchedulerVersion2.TryGetTask(String taskName, IRegisteredTask& regTask)
       at Microsoft.WindowsServerSolutions.Common.ProviderFramework.SchedulerVersion2.GetTask(String taskName)
       at Microsoft.WindowsServerSolutions.DataProtection.PCBackup.Provider.ScheduledTaskManager.DeleteBackupOnIdleTask()
       at Microsoft.WindowsServerSolutions.DataProtection.PCBackup.Provider.ScheduledTaskManager.CheckCompliance(Boolean forceUpdateScheduledTask)
       at Microsoft.WindowsServerSolutions.DataProtection.PCBackup.Provider.ScheduledTaskManager.OnStart()
       at Microsoft.WindowsServerSolutions.DataProtection.PCBackup.Provider.PCBackupClientProviderRoot..ctor()
       --- End of inner exception stack trace ---
       at System.RuntimeMethodHandle._InvokeConstructor(IRuntimeMethodInfo method, Object[] args, SignatureStruct& signature, RuntimeType declaringType)
       at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
       at System.ServiceModel.Description.ServiceDescription.CreateImplementation(Type serviceType)
       at System.ServiceModel.Description.ServiceDescription.SetupSingleton(ServiceDescription serviceDescription, Object implementation, Boolean isWellKnown)
       at System.ServiceModel.ServiceHost.CreateDescription(IDictionary`2& implementedContracts)
       at System.ServiceModel.ServiceHostBase.InitializeDescription(UriSchemeKeyedCollection baseAddresses)
       at System.ServiceModel.ServiceHost..ctor(Type serviceType, Uri[] baseAddresses)
       at Microsoft.WindowsServerSolutions.Common.ProviderFramework.ProviderHost.<>c__DisplayClass2.<.ctor>b__0()
       at Microsoft.WindowsServerSolutions.Common.ProviderFramework.ProviderHost..ctor(Type providerType, String providerId, IList`1 serviceContractInterfaces, ProviderFrameworkConfigurator configurator)
       at Microsoft.WindowsServerSolutions.DataProtection.PCBackup.Provider.PCBackupClientProviderMain.CreateProviderHosts()
       at Microsoft.WindowsServerSolutions.Common.ProviderFramework.ProviderServiceBase._OpenHosts()
       at Microsoft.WindowsServerSolutions.Common.ProviderFramework.ProviderServiceBase.OnStart(String[] args)
    Stack:
       at System.Environment.FailFast(System.String, System.Exception)
       at Microsoft.WindowsServerSolutions.Common.ProviderFramework.ProviderServiceBase.OnStart(System.String[])
       at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(System.Object)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()
       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

    Log Name:      Application
    Source:        Application Error
    Date:          28/04/2011 9:07:04 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      stoxlaptop
    Description:
    Faulting application name: SharedServiceHost.exe, version: 6.1.1839.0, time stamp: 0x4d38a956
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0x80131623
    Fault offset: 0x000007ff0015c598
    Faulting process id: 0x169c
    Faulting application start time: 0x01cc061a83a8f8fc
    Faulting application path: C:\Program Files\Windows Server\Bin\SharedServiceHost.exe
    Faulting module path: unknown
    Report Id: c1c56489-720d-11e0-88cd-90e6ba9a8abd

    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          28/04/2011 9:07:04 PM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      stoxlaptop
    Description:
    Fault bucket , type 0
    Event Name: CLR20r3
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: sharedservicehost.exe
    P2: 6.1.1839.0
    P3: 4d38a956
    P4: CoreProviders
    P5: 6.1.0.0
    P6: 4d38a95c
    P7: 1ac
    P8: 12
    P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
    P10:

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_sharedservicehos_a193a0bdbc7e3c93586d1e43fe385fbdfa25ada0_16ce4662

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: c1c56489-720d-11e0-88cd-90e6ba9a8abd
    Report Status: 4

    Log Name:      Application
    Source:        MsiInstaller
    Date:          28/04/2011 9:07:04 PM
    Event ID:      11920
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          STOXLAPTOP\sirstox
    Computer:      stoxlaptop
    Description:
    Product: Windows Home Server 2011 Connector -- Error 1920. Service 'Windows Server Client Computer Backup Provider Service' (WSS_ComputerBackupProviderSvc) failed to start.  Verify that you have sufficient privileges to start system services.

    Looks like I will need to format and re-install

    Thanks,

    SirStox

     

     


    Sir Stox
    Friday, April 29, 2011 3:25 AM
  • Just guessing....
    As a last resort, after uninstallling the WHS connector software
    you could try manually uninstalling all .NET Framework 4.0 components?

    Then reboot the client and retry...
    - Theo.

     

     

     


    No home server like Home Server
    Friday, April 29, 2011 8:56 PM
    Moderator
  • Hello Robin,

    This issue could be caused by a Task Scheduler store that is corrupted. Please try this workaround and then reinstall the Connector:

    http://social.technet.microsoft.com/Forums/en/itprovistadesktopui/thread/d24a6af9-4c42-4507-9562-fdf466c9d707 

    I hope this helps.

    - Courtney

     


    Courtney Microsoft Windows Global Consumer Support
    Tuesday, May 10, 2011 8:05 PM
  • Hello Robin,

    This issue could be caused by a Task Scheduler store that is corrupted. Please try this workaround and then reinstall the Connector:

    http://social.technet.microsoft.com/Forums/en/itprovistadesktopui/thread/d24a6af9-4c42-4507-9562-fdf466c9d707 

    I hope this helps.

    - Courtney

     


    Courtney Microsoft Windows Global Consumer Support
    Thanks, but that did not help me at all. Same problem continues

    http://www.missingremote.com
    Wednesday, May 11, 2011 4:49 AM