locked
Split Post RRS feed

  • Question

  • Hi. Hope someone dares to bother about my little question.

    I bought an ACER Travelmate 55100 with Office 2007 preinstalled (trial-period with 50 starts). Well, I dumped it right away, uninstalled it and cleaned up the acer as good as I could from various file leftovers.

    My question now is, why am I still getting update files for this Office suite on Windows Update and where do these update files go on my laptop? I mean, isn't there a prescan of my computer checking what files and updates I may need?

    Thanx for your time!
    • Edited by Koojote Thursday, October 16, 2008 7:06 AM
    • Split by Stephen Holm Thursday, October 16, 2008 11:30 PM Split Post
    Thursday, October 16, 2008 7:02 AM

Answers

  • Hello Koojote,

    Thank you for posting with us in the Vista Forum :-). First I must say what you are experiencing falls outside the support scope of Vista and should be posted in our Office Genuine Advantage forum. There may be Office 2007 file remenants left behind after you performed the uninstallation.
    In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support and create a support incident.  See below:

    http://support.microsoft.com/gp/assistsupport

    Here you will find detailed instructions for removing beta & trail versions of Office 2007 programs. Please look at the following Knowledge Base (KB) article:

    KB928218 - How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature

    http://support.microsoft.com/kb/928218/en-us.

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, please see the following KB articles.

    KB322756 - How to back up and restore the registry in Windows XP and Windows Vista

    http://support.microsoft.com/kb/322756/

    KB256986 - Windows registry information for advanced users

    http://support.microsoft.com/kb/256986/

    Thank you for contacting the OGA program forum.

      

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/



    Hopefully the above steps will resolve your problem. If not please do not hesitate to open a support request.  Thank you and take care :-).


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, October 16, 2008 11:29 PM
    • Marked as answer by Stephen Holm Thursday, October 16, 2008 11:30 PM
    Thursday, October 16, 2008 11:29 PM