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OCS communicator cause the Outlook crash RRS feed

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    Hi, one of my colleague got the following error message from his outlook 2003 after he installed OCS 2007 communicator:

     

    "Unable to display the folder, another application closed unexpectedly while using your peryour personal folders file 'c:\Documents and settings\xxx\local settings\Application Data\Microsoft\Outlook\outlook.ost'. To prevetential damage to your Personal Folders file,it will not be available until you close all applications currently using it."

     

    And he has to restart the outlook, but apparently the OCS 2007 communicator still can use. It seems happened once a day.

     

    has any idea?

     

    Thanks!

     

    Tuesday, May 27, 2008 4:17 PM

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    Hi, we have resolved this issue, just checked the "Disable Script Debugging" in IE.  Thanks everyone.
    Monday, June 23, 2008 6:28 PM

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    Please update to the latest Communicator Hotfix

    http://support.microsoft.com/default.aspx?scid=kb;en-us;951662&sd=rss&spid=11402

     

    Tuesday, May 27, 2008 10:53 PM
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    Hi, we already tried it, but doesn't work.

    Wednesday, May 28, 2008 6:37 PM
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    I might have seen this issue before (I think it was the Search indexer using the file)

    You can view which process is using the file with process Monitor

     

    http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

     

     

    Thursday, May 29, 2008 10:05 PM
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    hi, thanks.

     

    My another client got the similar issue, as the following errror message:

     

    Error signature

    AppName: communicator.exe AppVer:2.0.6362.64  AppStamp:480fde31

    ModName: ntdll.dll  ModVer:5.1.2600.2180  ModStamp:41109b4

    fDebug:0  Offset:00018fea

     

    and he has to restart his outlook 2003 as well.

     

    has idea?

     

     

     

    Friday, May 30, 2008 2:28 PM
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    Any further suggestions for the original Outlook error message? We've seen the same error, we haven't tried the hotfix (yet), but it doesn't list the Outlook error as one it fixes, so was wondering if anyone has found other things.

     

    We'll try the hotfix and I'll post back on our progress.

     

    Thanks

     

    Wednesday, June 11, 2008 8:15 AM
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    What version of communicator (build) and Outlook (build + SP level) are you using?

     

     

    Monday, June 16, 2008 8:31 PM
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    Hi, we have resolved this issue, just checked the "Disable Script Debugging" in IE.  Thanks everyone.
    Monday, June 23, 2008 6:28 PM