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Windows 7 Ultimate all the sudden not genuine RRS feed

  • Question

  • I have the same problem with Windows 7 Ultimate.  I bought an Acer Laptop which had Windows Home edition on it and I upgraded with my copy of the Full Version of Windows 7 Ultimate.  JUST FOR THE RECORD, I DID PURCHASE MY COPY OF WINDOWS 7 ULTIMATE FROM A LEGITIMATE SOURCE AND IT IS NOT AN UPGRADE IT IS THE FULL VERSION.  I KNOW MY COPY IS NOT A COUNTERFEIT.  I typed in the activation key from my CD case and it said the activation was successful.  Now it says (a few days later) that my copy of windows is not genuine.  When i try to re-active windows, I get an error saying the windows activation feature is not running as a service on my system.  Here is my diagnostic report from the above link previously posted.  Also I have tried to re-activate windows both as a standard user and as an administrator, the function does not work.  I tried it by typing Activate Windows in the search bar on the start menu and from the right click properties of "My Computer"  The option to "Change Product Key" is not available.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-WVWHK-VKWTH-4GPPY
    Windows Product Key Hash: CC6rXY8mozAnbpGT9xHIlL0u+1I=
    Windows Product ID: 00426-292-8948767-85414
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {AB0E647E-BF20-4F95-8C74-428046D3D904}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AB0E647E-BF20-4F95-8C74-428046D3D904}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4GPPY</PKey><PID>00426-292-8948767-85414</PID><PIDType>5</PIDType><SID>S-1-5-21-1397426765-3724835652-2134899447</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5552</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.10</Version><SMBIOSVersion major="2" minor="6"/><Date>20110221000000.000000+000</Date></BIOS><HWID>A4A23307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Alaskan Standard Time(GMT-09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>52FB8B0E23CC6CE</Val><Hash>9YB+jtCbuo/lBTiaY0FQbcTlta8=</Hash><Pid>81599-871-0439865-65762</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:28:2011 12:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GGq7BwpSgRU+RoGmBrqReguLk0Q+xh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            AMD           POWERNOW
    Wednesday, September 7, 2011 7:32 AM

Answers

All replies

  • You have already started a thread HERE regarding the same issue.

    Please, do not create duplicate threads.

     

    - Close this thread Staff.





    • Edited by tb19 Wednesday, September 7, 2011 7:47 AM
    Wednesday, September 7, 2011 7:44 AM
  • I started this thread because I was told to by one of your staff members.  On this same topic as well.
    • Edited by Matherwald Wednesday, September 7, 2011 10:41 AM
    Wednesday, September 7, 2011 10:40 AM
  • "Matherwald" wrote in message news:06edd717-3ef4-41a7-a20d-5abedec78581...
    I started this thread because I was told to by one of your staff members.  On this same topic as well.
     
    I can see no request for a new thread?
    Carey is NOT a staff member (and neither are I or tb19), although he is an MVP and a moderator. His suggestion appears to be simply that you visit the validation site, and report back on what happened there.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 7, 2011 12:34 PM
    Moderator
  •  
    Monday, September 05, 2011 1:43 PM
    Avatar of Cbarnhorst
    Retired
    (MCC)
     6,480
     
     
    Vote As Helpful

    Matherwold,

    Please stop piggybacking on other user's threads.  This thread is especially bad and there are several reminders in it not to piggyback.  Please observe announcement 2 above:


      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users create their own threads for thier own specific issues.

    In other words, please do not post "Me Too" messages in other people's threads.

    It isn't the subject of the thread it is the OWNER of the thread that makes the difference.  When you use the reply button in a thread you are replying to the original poster's issue.  If what you say has nothing to do with helping him you are just confusing things.  When you use the Ask a Question button at the top of this page you are asking for discussion of YOUR issue and subsequent replies from others should be about your issue.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    So this is what i did, i clicked ask a question on the above thread and started this thread.....but either way.  Have you looked at my report or are you more concerned about an accidentally re-post!
    Wednesday, September 7, 2011 8:54 PM
  • "Matherwald" wrote in message news:cb896aa4-6e22-48bb-87c7-748c63099f98...
     
    So this is what i did, i clicked ask a question on the above thread and started this thread.....but either way.  Have you looked at my report or are you more concerned about an accidentally re-post!
     
    was the thread I was looking at, and the one that was referenced above – and is a full 24 hours older than this one.
    Please stick to that thread, then no-one will get confused.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 7, 2011 9:14 PM
    Moderator
    • Marked as answer by Darin Smith MS Thursday, September 8, 2011 8:43 PM
    Thursday, September 8, 2011 8:43 PM