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Software Installed on PC Doesn't Match Software on Certificate of Authenticy RRS feed

  • Question

  • Hi everyone I am having a problem This PC is running on Microsoft XP Proffesional the

    Key says it is Microsoft XP Home Edition it is reading it as ungenuine I plan to formate the drive soon because it is raging with virus and trojans so how can i fix and also formating at the same time

    Saturday, June 23, 2007 1:02 AM

Answers

  • Saturday, June 23, 2007 2:25 AM
    Moderator
  • =MS=GUnit,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, June 23, 2007 8:57 PM
  • 1. Edition is Windows XP Home Edition

    2.READ 3

      3.It HPQ

    4 xxxxx-no key

    Sunday, June 24, 2007 3:31 AM
  • =MS=GUnit,

     

    What about.......?

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Sunday, June 24, 2007 8:21 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-76R72-KVPVW-XW9VW
    Windows Product Key Hash: zzLwhQIEIBraE7ZeJeNdbx/rODA=
    Windows Product ID: 55274-640-9452834-23853
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a2d8a0cf-b986-459e-a47c-e5462f26e8c6
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: No
    Version: 1.7.18.5
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>a2d8a0cf-b986-459e-a47c-e5462f26e8c6</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XW9VW</PKey><PID>55274-640-9452834-23853</PID><PIDType>1</PIDType><SID>S-1-5-21-790525478-813497703-1957994488</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>KD.M1.60</Version><SMBIOSVersion major="2" minor="3"/><Date>20020919000000.000000+000</Date></BIOS><HWID>9A283707018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Tuesday, June 26, 2007 7:19 PM
  • =MS= GUnit,

     

    Right now, your HP Pavilion laptop computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, as in your case, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, a Volume License for XP is an upgrade-only license and can never be used as the original or base license for XP on a computer.

    If you search the forum for the part of the VLK reported by the mgadiag utility, 76R72-KVPVW-XW9VW, you will see that more than half a dozen other posters have submitted reports with that same blocked VLK.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Your HP Pavilion  shipped from HP with a licensed Windows XP Home edition operating system, as shown by the CoA affixed to the computer.  If you would like to return to the genuine XP Home Operating System that shipped with your HP, there is no MS-supported "shortcut" to revert to XP Home from an XP Pro installation---it has to be done the old-fashioned way.  You will have to do a clean installation of XP Home using the Recovery solution that was supplied by HP with the computer when new.  If you do not have the recovery CD, then it may have a recovery partition on the hard disk drive from which you can conduct a destructive reimaging of the hard disk, which has the advantage of being much faster than a disc-based reinstallation.  Hopefully whoever installed the nongenuine copy of XP Pro on the computer did not delete the recovery partition.  If you need further assistance getting recovery CDs, please contact HP tech support or HP customer service.

    If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Ofer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately to "genuine-ize" your currently nongenuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and CoA, which you can use to do a clean installation (recommended).

    Please be sure to backup or otherwise offload any data from the hard disk since a clean installation or reimaging will destroy all personal user data on the disk.

    Tuesday, June 26, 2007 7:37 PM

All replies

  • Saturday, June 23, 2007 2:25 AM
    Moderator
  • =MS=GUnit,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, June 23, 2007 8:57 PM
  • 1. Edition is Windows XP Home Edition

    2.READ 3

      3.It HPQ

    4 xxxxx-no key

    Sunday, June 24, 2007 3:31 AM
  • =MS=GUnit,

     

    What about.......?

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Sunday, June 24, 2007 8:21 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-76R72-KVPVW-XW9VW
    Windows Product Key Hash: zzLwhQIEIBraE7ZeJeNdbx/rODA=
    Windows Product ID: 55274-640-9452834-23853
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a2d8a0cf-b986-459e-a47c-e5462f26e8c6
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: No
    Version: 1.7.18.5
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>a2d8a0cf-b986-459e-a47c-e5462f26e8c6</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XW9VW</PKey><PID>55274-640-9452834-23853</PID><PIDType>1</PIDType><SID>S-1-5-21-790525478-813497703-1957994488</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>KD.M1.60</Version><SMBIOSVersion major="2" minor="3"/><Date>20020919000000.000000+000</Date></BIOS><HWID>9A283707018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Tuesday, June 26, 2007 7:19 PM
  • =MS= GUnit,

     

    Right now, your HP Pavilion laptop computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, as in your case, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, a Volume License for XP is an upgrade-only license and can never be used as the original or base license for XP on a computer.

    If you search the forum for the part of the VLK reported by the mgadiag utility, 76R72-KVPVW-XW9VW, you will see that more than half a dozen other posters have submitted reports with that same blocked VLK.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Your HP Pavilion  shipped from HP with a licensed Windows XP Home edition operating system, as shown by the CoA affixed to the computer.  If you would like to return to the genuine XP Home Operating System that shipped with your HP, there is no MS-supported "shortcut" to revert to XP Home from an XP Pro installation---it has to be done the old-fashioned way.  You will have to do a clean installation of XP Home using the Recovery solution that was supplied by HP with the computer when new.  If you do not have the recovery CD, then it may have a recovery partition on the hard disk drive from which you can conduct a destructive reimaging of the hard disk, which has the advantage of being much faster than a disc-based reinstallation.  Hopefully whoever installed the nongenuine copy of XP Pro on the computer did not delete the recovery partition.  If you need further assistance getting recovery CDs, please contact HP tech support or HP customer service.

    If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Ofer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately to "genuine-ize" your currently nongenuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and CoA, which you can use to do a clean installation (recommended).

    Please be sure to backup or otherwise offload any data from the hard disk since a clean installation or reimaging will destroy all personal user data on the disk.

    Tuesday, June 26, 2007 7:37 PM