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Windows 7 home basic does not activate RRS feed

  • Question

  • I generally receive a bloon telling the windows is activating. Then"Could not activate.

     

    I have my genuine windows cd, eventhen I can not activate it. Will I be guided?

    Saturday, May 28, 2011 4:46 AM

Answers

  • "jamesjb" wrote in message news:03e126c5-d7e2-4e05-803d-9f44bb4076f5...

    I generally receive a bloon telling the windows is activating. Then"Could not activate.

     

    I have my genuine windows cd, eventhen I can not activate it. Will I be guided?


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 28, 2011 9:53 AM
    Moderator

All replies

  • "jamesjb" wrote in message news:03e126c5-d7e2-4e05-803d-9f44bb4076f5...

    I generally receive a bloon telling the windows is activating. Then"Could not activate.

     

    I have my genuine windows cd, eventhen I can not activate it. Will I be guided?


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 28, 2011 9:53 AM
    Moderator
  • The dvd does not matter.  It is the product key that activates the license.  That's why Noel wants the MGADiag report.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, May 28, 2011 12:52 PM
    Answerer
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Wednesday, June 1, 2011 6:19 PM
  • Please find the report as follows. I am sending this as instructed by you.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GWKXM-JXXM2-JR44W
    Windows Product Key Hash: 7DRhy0AviEJ811wMP13sH4kaAAE=
    Windows Product ID: 00346-OEM-8934416-16200
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    ID: {3275674C-C432-4349-8F42-17DAAEB5862E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3275674C-C432-4349-8F42-17DAAEB5862E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JR44W</PKey><PID>00346-OEM-8934416-16200</PID><PIDType>3</PIDType><SID>S-1-5-21-481600830-3658580398-250515304</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>R528/R728         </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>05JL.M017.20100325.KSJ</Version><SMBIOSVersion major="2" minor="5"/><Date>20100325000000.000000+000</Date></BIOS><HWID>E9B93607018400F8</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 774d5df6-d8dd-4d92-98bc-58825849d249
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00346-00178-344-116200-02-16393-7600.0000-1472011
    Installation ID: 022101471235620543413670729663875502872842593673384115
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: JR44W
    License Status: Initial grace period
    Time remaining: 35100 minute(s) (24 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 02-06-2011 07:16:11
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAIAAAABAAAAAgABAAEAJJTwRv61zVCa+q4Q4IZQ8d7wYjY23Ui1UmLmY0bK
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			PTLTD 			 APIC 
     FACP			INTEL 		CRESTLNE
     HPET			INTEL 		CRESTLNE
     BOOT			PTLTD 		$SBFTBL$
     MCFG			INTEL 		CRESTLNE
     SLIC			SECCSD		LH43STAR
     SSDT			BrtRef		DD01BRT
     SSDT			BrtRef		DD01BRT
     SSDT			BrtRef		DD01BRT
     SSDT			BrtRef		DD01BRT
    
    
    Sincerely,
    

    james, Advocate, 138-A, New Courts, Jalandhar.
    Thursday, June 2, 2011 1:51 AM
  • "jamesjb" wrote in message news:8ae82994-2978-45e3-9809-4fb8f9763db9...
    Please find the report as follows. I am sending this as instructed by you.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GWKXM-JXXM2-JR44W
    Windows Product Key Hash: 7DRhy0AviEJ811wMP13sH4kaAAE=
    Windows Product ID: 00346-OEM-8934416-16200
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    

    james, Advocate, 138-A, New Courts, Jalandhar.

    I can see no cause for your problem - which means that your problem is probably a corrupted Licensing Store....
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
        
        Run MGADiag again, and post the report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 2, 2011 6:39 AM
    Moderator
  • Dear sir,

     

    After following your guidance, now it appears on the screen " Error code oxc004c008. The activation server determined that the specified product key could not be used".

     

    Kindly help me as soon as possible.

     

    Sincerely,
    james, Advocate, 138-A, New Courts, Jalandhar.
    Thursday, June 2, 2011 2:02 PM
  • "jamesjb" wrote in message news:14f74a19-39bc-46d8-ba4b-404467bd3b67...

    Dear sir,

     

    After following your guidance, now it appears on the screen " Error code oxc004c008. The activation server determined that the specified product key could not be used".

     

    Kindly help me as soon as possible.

     

    Sincerely,
    james, Advocate, 138-A, New Courts, Jalandhar.

    This almost certainly means that you simply need to activate by phone - please post a new MGADiag report.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 2, 2011 2:15 PM
    Moderator