locked
Project Colletta - Application Error RRS feed

  • Question

  • Hi,

    Using version 3.0.0.0

    Application Error when working with Outlook 2013 (32 bit) on Windows 8.1 Pro Version 6.3.9600 Build 9600.

    Below is the entry from Event Viewer. This was preceded by an error in .NET Runtime Please advise if you would like additional information.

    Application: ActivityMonitor.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.Reflection.TargetInvocationException

    Log Name:      Application
    Source:        Application Error
    Date:          11/02/2015 07:18:57
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Anthony
    Description:
    Faulting application name: ActivityMonitor.exe, version: 3.0.0.0, time stamp: 0x526628a6
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eeb460
    Exception code: 0xe0434352
    Fault offset: 0x00012f71
    Faulting process ID: 0x10d8
    Faulting application start time: 0x01d045c9ceb533bb
    Faulting application path: C:\Program Files (x86)\Microsoft Research Project Colletta\ActivityMonitor.exe
    Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
    Report ID: 3da1e22a-b1be-11e4-85ef-00e052f6b03a
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-02-11T07:18:57.000000000Z" />
        <EventRecordID>126496</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Anthony</Computer>
        <Security />
      </System>
      <EventData>
        <Data>ActivityMonitor.exe</Data>
        <Data>3.0.0.0</Data>
        <Data>526628a6</Data>
        <Data>KERNELBASE.dll</Data>
        <Data>6.3.9600.17278</Data>
        <Data>53eeb460</Data>
        <Data>e0434352</Data>
        <Data>00012f71</Data>
        <Data>10d8</Data>
        <Data>01d045c9ceb533bb</Data>
        <Data>C:\Program Files (x86)\Microsoft Research Project Colletta\ActivityMonitor.exe</Data>
        <Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
        <Data>3da1e22a-b1be-11e4-85ef-00e052f6b03a</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    Wednesday, February 11, 2015 7:32 AM

All replies

  • Alas, you're right... some recent update to either Windows or Outlook is exposing an unfortunate fragility in some of the underhand tricks used in the tool to track emails. I'll have to investigate in detail...

    In the meantime, all I can suggest is not using Project Colletta for email (which does limit its functionality somewhat) by disabling the add-in, via Outlook's FILE -> Optiona -> Add-ins -> COM Add-ins dialog box.

    Wednesday, February 11, 2015 11:03 AM
  • Hello Gavin,

    Many thanks for your prompt reply!

    I have now disabled the plugin and restarted Project Colletta. so I'll see how it goes. It is an extremely useful tool which I only discovered a few days ago, so I wish you the best of success in your investigations.

    Does Project Colletta automatically check for a new version, or is there a mailing list to subscribe to for updates?

    Regards,

    Wednesday, February 11, 2015 11:13 AM
  • Having made the thing crash once, before I posted my first reply, it's proven to be difficult to make it do it again now that I'm starting to investigate properly! Can you describe the steps in whatever you were doing as precisely as possible, to make sure I'm doing the same thing.

    Fwiw, one thing that I have discovered is that if I exit Outlook and restart it when the activity monitor is running, it'll crash when I start Outlook the second time. (I think I've done something dumb like hang on to a reference to the old instance of Outlook instead of noticing that there's a new one.) Certainly a defect to fix, but I don't know if it's the same problem you've seen...

    If it is, as a workaround, I suggest opening Outlook before starting Activity Monitor and not closing Outlook until you're done.

    Friday, February 13, 2015 8:41 AM
  • Hi,

    I re-enabled the plugin, re-started Outlook and then started Project Colletta. Everything has been running fine for about three and half hours until I went to the Calendar and clicked on an appointment. As soon as I clicked on the appointment, ActivityMonitor stopped working.

    Hope this information helps to shed light on the issue.

    Kind regards,

    Friday, February 13, 2015 12:35 PM
  • Addendum

    I left Outlook running and restarted Project Colletta. I moved around Outlook without issues until I clicked on an appointment in the Calendar.


    Friday, February 13, 2015 12:57 PM
  • Got it - it does appear than calendar items will cause Activity Monitor to try to access something that doesn't exist, resulting in precisely what you see. I've fixed it and, after some internal testing, will push out a new release. In the meantime, don't go near your calendar - at least not while you're using Project Colletta!
    Friday, February 13, 2015 1:03 PM
  • Thanks for the update. I have checked my appointments for today so I shall avoid the Calendar for a while.

    Friday, February 13, 2015 1:06 PM
  • 3.0.1 update finally published, which fixes this problem. Sorry it took so long; the approval process involves a lot of people. (And, to answer an earlier question: no, sorry, Project Colletta doesn't yet check for updates, so you have to keep peeking at http://research.microsoft.com/en-us/downloads/2c1521a7-fee0-4a6d-8c9a-b7ddce472e1f/ .)
    Saturday, March 14, 2015 7:16 AM
  • Many thanks for publishing a fix to the earlier issue. I look forward to trying it out.
    Monday, March 16, 2015 3:38 PM