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How can legally purchased microsoft windows XP be unvalid? RRS feed

  • Question

  • I bought my computer last year from a well-known computerstore and the entire package included windows XP home edition and some other software programs. Now i got this announcment: "this copy of Windows did not pass genuine validation. the product key found on this computer is a Volume License Key (VLK) that has been blocked."

    I still have all the certificates and stuff that says this windows home edition is legal..

    What am i supposed to do?

    Monday, April 2, 2007 12:55 PM

Answers

  • Hello Anonymous,
     
      Given your description, there are 2 possibilities for a Volume License Key (VLK) to have been used to install your Windows. 
     

    1) The VLK was used to install Windows by the Person or Retailer you bought your computer from.

    2) You had your computer repaired or serviced and the person/company that did the service re-installed windows using the VLK
     

    If #1 is the reason, then I suggest contacting the person/company that sold you the computer and demand the Genuine software that you paid for, or a refund.
     

    If #2 is the reason, then I suggest reinstalling Windows using the repair/install disk (supplied buy the person/company that sold you the computer) using the Windows XP Home key listed on the Certificate of Authenticity that is either stuck to the side of the computer or on a card that came with either the Computer or the Windows repair/install disk.
     
    (FYI: A Volume License Key can only be used to install Windows XP Pro. There are no Volume License versions of Windows XP Home)

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 3, 2007 11:06 PM

All replies

  • Anonymous,

     

    Given what you posted, a likely scenario is that a VL copy of XP was installed by a repair shop or "well-meaning" friend who "fixed" your computer.

     

    Please follow these steps so we can gather the facts:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, April 2, 2007 1:23 PM
  • Hello Anonymous,
     
      Given your description, there are 2 possibilities for a Volume License Key (VLK) to have been used to install your Windows. 
     

    1) The VLK was used to install Windows by the Person or Retailer you bought your computer from.

    2) You had your computer repaired or serviced and the person/company that did the service re-installed windows using the VLK
     

    If #1 is the reason, then I suggest contacting the person/company that sold you the computer and demand the Genuine software that you paid for, or a refund.
     

    If #2 is the reason, then I suggest reinstalling Windows using the repair/install disk (supplied buy the person/company that sold you the computer) using the Windows XP Home key listed on the Certificate of Authenticity that is either stuck to the side of the computer or on a card that came with either the Computer or the Windows repair/install disk.
     
    (FYI: A Volume License Key can only be used to install Windows XP Pro. There are no Volume License versions of Windows XP Home)

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 3, 2007 11:06 PM
  • Please help me out in this..
    Friday, April 13, 2007 11:03 AM