Hi Matt,
Thanks for using our product and providing us feedback.
I will try to clarify some of your issues:
1) Understanding the restore report:
a) 18 files were restored to another location at C:\Users\Public.....
16 of them were restored with reason: 'duplicate'. This happens when OneCare tries to restore a file to its original location finds that theres another copy of the same file.
2 file with the reason: alternate location. This could have happened if the original location of these files is missing.
b) 5 files could not be restored
Well, open the restore wizard again, and choose these particular files and try restoring them again.you could follow the instructions given by Jim
2) Importing email files:
Windows Live One Care restores your email files but you have to import them depending on the file format using a relevant procedure.
Agreed that the help link given to import email files is only for .pst files. We will definitely consider updating the help content as to how to import other kinds of email files.
For rest of these files, you can use the following instructions:
.contact files:
follow these steps:
1)Select Import and Export from the File menu.
2)Click on one of the Import action items to read a description of what that action is. You will probably choose either "Import from another program or file" or "Import Internet Mail and Addresses."
3)Cancel and add file converters from your Office CD or Microsoft's Web site if the description indicates that will be necessary. Install converters and return to the import process.
5)Choose the file type you're importing, then click Next.
6)Click Contacts under "Select a destination folder," then click Next.
7)Review the actions and options in the Import list and make changes if desired.
9)Click the Contacts icon in the left-hand window to view your contacts. See if the import was successful
( this information was taken from internet)
Hope this will help.
Regards
Sundeep
