Filter view contacts by phone number from CTI. (Unified Service Desk)

• Question

• 

  

  0

  Sign in to vote

  Hi all!
  
  I need to show a CRM contacts view filter by the phone number of the incoming call. I managed through a " Windows Navegation Rule" when there is only one contact that opens a new tab with the contact information.
  
  Does anyone know how to display the search results with the phone number if there are multiple contacts with the same number?
  

  Thursday, February 11, 2016 11:09 AM