locked
Windows Update Activation Issue with Office XP Student RRS feed

  • Question

  • Although Office indicates I have an acticated copy of XP Office Student Edition, when I go to run Windows Update it tells me I have not activated Office and I cannot download any updates. Here is the result of the MS Genuine Advantage utility: I have the original CD and key and it is only running on one PC that was rebuild last year.

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-XY79Q-M7Y7X-BFBJ9
    Windows Product Key Hash: 0C1+sUdMPXj0NXL4thhKTUrWcp4=
    Windows Product ID: 55285-011-1127872-21437
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {139BA8A2-E5F0-4F8E-ACC3-9D0059D94DC1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{139BA8A2-E5F0-4F8E-ACC3-9D0059D94DC1}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BFBJ9</PKey><PID>55285-011-1127872-21437</PID><PIDType>5</PIDType><SID>S-1-5-21-73586283-308236825-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0504   </Version><SMBIOSVersion major="2" minor="4"/><Date>20060808000000.000000+000</Date></BIOS><HWID>2E10398701842069</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>5BE48AF55A3CCCC</Val><Hash>1+WD8qN/fiYXZPmUVQdHKSWPXCQ=</Hash><Pid>55866-718-3990786-17303</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Please advise.

     

    Thanks

     

    Gary,

    Sunday, February 10, 2008 7:11 PM

Answers

  • Hello Gary,

     

    It appears to me that there is an issue with the Licensing file that allows Office to Validate correctly (basically the file is malformed and unreadable). To resolve the issue, we just need to delete the file and it will regenerate once you re-Validate.

     

     Please follow the step below and report on if this had resolved your issue or not.

     

    (Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you are not the Administrator, please contact the person that is and request that they follow the below steps.)

     

    Windows XP:

    1)      Click the “Start” button.

    2)      Click “Run…”

    3)      Type: %ALLUSERSPROFILE%\Application Data\Office Genuine Advantage\data

    4)      Delete the file: data.dat

    5)      Go to http://www.microsoft.com/genuine/ and click the Validate Office button.

     

    After you have completed these steps and you are still experiencing issues with validation then please rerun the MGA diagnostic tool and post the results as a reply to this post and we will be able to further analyze the situation.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, February 18, 2008 4:41 PM