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Windows Live OneCare NIGHTMARE!!!!! RRS feed

  • Question

  • mY Windows Live Onecare was expiring.  So I bought a new software package from Office Max.  I loaded it on my PC and registered it.  but now everytme I log on to the PC a warning pops us to say that my Live onecare has expired.  I cannot get it to stop~~~   How do I know if I am protected or not?  HELP ME I THINK I'M GOING CRAZY!!!

    ?
    Monday, February 9, 2009 1:46 AM

Answers

  •   

    You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.

     

    Go to http://billing.microsoft.com/ and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, February 9, 2009 6:09 PM
    Moderator