Windows 7 Ultimate gettng 'not genuine' message RRS feed

  • Question

  • Hi There,

    I recently purchased a second hand laptop, which I was told had a fully Activated copy of Windows 7 on it.  When I received the laptop there were a few teething problems (missing drivers), but once I got it working - Windows 7 Ultimate appeared to be working correctly - I installed Security Essentials - and it ran well - it even updated, so I had no reason to think anything was wrong.

    Today I do some Windows updates and now I'm receiving a message that my copy of windows is not genuine - and I want to make sure of this (and make sure it's not something fixable) before taking this further with the place I bought the laptop from.

    The laptop itself I found out has a Vista key on it - but Windows 7 Ultimate 64-bit is intalled.

    Also Microsoft Office appears to be installed, which was not advertised when I bought the machine - and I don't want an illegal copy of that either!!

    If I do in fact have an illegal copy of Windows - is the site: http://www.window7keys.com/windows-7-ultimate-key.html a legal one to purchase a key from?

    Thanks so much :)

    Below is the MGADiag info:

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
    Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
    Windows Product ID: 00426-292-0000007-85158
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {26022A62-06DC-4522-B21C-19A14B1F2808}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{26022A62-06DC-4522-B21C-19A14B1F2808}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85158</PID><PIDType>5</PIDType><SID>S-1-5-21-917160568-710417355-1316762255</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>G1S                 </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>300    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071225000000.000000+000</Date></BIOS><HWID>B5EA3907018400FA</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65020</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-000000-00-5129-7600.0000-1992012
    Installation ID: 017130412643864554349776432684113823717130756345040472
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3MBMV
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 20/08/2012 12:10:00 p.m.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:20:2012 11:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      DBGP   A_M_I_  OEMDBGP
      HPET   A_M_I_  OEMHPET
      BOOT   A_M_I_  OEMBOOT
      MCFG   A_M_I_  OEMMCFG
      SLIC   _ASUS_  Notebook
      ECDT   A_M_I_  OEMECDT
      OEMB   A_M_I_  AMI_OEM
      SSDT   PmRef  CpuPm

    Monday, August 20, 2012 12:19 AM


  • ...looking again, I see that the tool is reading the Key as being activated - this means that there is a hack installed to force acceptance - the installation is DEFINITELY counterfeit.

    Demand a refund.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, August 20, 2012 12:32 AM

All replies

  • The installed Key is the Default Key for Win7 Ultimate - and can never be activated.

    The machine is fairly old - the BIOS date is 2007 (December)

    The installation of Office 2007 is counterfeit.

    Unless you have the proper proofs of purchase for Windows 7 Ultimate together with the machine, the installation must be considered counterfeit - or at best  a 'trial' install. It should NOT have been sold in that state.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, August 20, 2012 12:30 AM
  • ...looking again, I see that the tool is reading the Key as being activated - this means that there is a hack installed to force acceptance - the installation is DEFINITELY counterfeit.

    Demand a refund.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, August 20, 2012 12:32 AM
  • Thank you so much - I will indeed be contacting the place I bought it from straight away!!

    Any clue about the website http://www.window7keys.com/windows-7-ultimate-key.html - as to whether a key purchased from there would be legitimate?

    Monday, August 20, 2012 12:52 AM
  • that website is a known bogus seller.

    Product keys are never sold separately by Microsoft. If you see a listing on an auction site, online classified ad, or other online page advertising product keys for sale, it’s a good indication that the keys are likely stolen or counterfeit. If you were to purchase and use a stolen or counterfeit product key to activate Windows installed on your PC, the key may not work for activation, may already be in use on another PC, or it might be blocked from use later by Microsoft when the key is reported stolen.

    Monday, August 20, 2012 1:55 AM
  • Thank you :)  I will steer clear! :) :)
    Monday, August 20, 2012 2:16 AM
  • purchase software from a well known legitimate retailer. there are a lot of bogus sellers out there.
    Monday, August 20, 2012 2:27 AM