Answered by:
Windows 7 Ultimate gettng 'not genuine' message

Question
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Hi There,
I recently purchased a second hand laptop, which I was told had a fully Activated copy of Windows 7 on it. When I received the laptop there were a few teething problems (missing drivers), but once I got it working - Windows 7 Ultimate appeared to be working correctly - I installed Security Essentials - and it ran well - it even updated, so I had no reason to think anything was wrong.
Today I do some Windows updates and now I'm receiving a message that my copy of windows is not genuine - and I want to make sure of this (and make sure it's not something fixable) before taking this further with the place I bought the laptop from.
The laptop itself I found out has a Vista key on it - but Windows 7 Ultimate 64-bit is intalled.
Also Microsoft Office appears to be installed, which was not advertised when I bought the machine - and I don't want an illegal copy of that either!!
If I do in fact have an illegal copy of Windows - is the site: http://www.window7keys.com/windows-7-ultimate-key.html a legal one to purchase a key from?
Thanks so much :)
Below is the MGADiag info:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
Windows Product ID: 00426-292-0000007-85158
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {26022A62-06DC-4522-B21C-19A14B1F2808}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{26022A62-06DC-4522-B21C-19A14B1F2808}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85158</PID><PIDType>5</PIDType><SID>S-1-5-21-917160568-710417355-1316762255</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>G1S </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>300 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071225000000.000000+000</Date></BIOS><HWID>B5EA3907018400FA</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65020</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-000000-00-5129-7600.0000-1992012
Installation ID: 017130412643864554349776432684113823717130756345040472
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3MBMV
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 20/08/2012 12:10:00 p.m.Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:20:2012 11:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEA6GFyloimZkYwUDpp2qBGg8ALWJQyKAoz1GfnGbaB7DgqhQ==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC
FACP A_M_I_ OEMFACP
DBGP A_M_I_ OEMDBGP
HPET A_M_I_ OEMHPET
BOOT A_M_I_ OEMBOOT
MCFG A_M_I_ OEMMCFG
SLIC _ASUS_ Notebook
ECDT A_M_I_ OEMECDT
OEMB A_M_I_ AMI_OEM
SSDT PmRef CpuPmMonday, August 20, 2012 12:19 AM
Answers
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...looking again, I see that the tool is reading the Key as being activated - this means that there is a hack installed to force acceptance - the installation is DEFINITELY counterfeit.
Demand a refund.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Monday, August 20, 2012 7:09 AM
- Marked as answer by Noel D PatonModerator Monday, September 3, 2012 11:32 PM
Monday, August 20, 2012 12:32 AMModerator
All replies
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The installed Key is the Default Key for Win7 Ultimate - and can never be activated.
The machine is fairly old - the BIOS date is 2007 (December)
The installation of Office 2007 is counterfeit.
Unless you have the proper proofs of purchase for Windows 7 Ultimate together with the machine, the installation must be considered counterfeit - or at best a 'trial' install. It should NOT have been sold in that state.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Monday, August 20, 2012 12:30 AMModerator -
...looking again, I see that the tool is reading the Key as being activated - this means that there is a hack installed to force acceptance - the installation is DEFINITELY counterfeit.
Demand a refund.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Monday, August 20, 2012 7:09 AM
- Marked as answer by Noel D PatonModerator Monday, September 3, 2012 11:32 PM
Monday, August 20, 2012 12:32 AMModerator -
Thank you so much - I will indeed be contacting the place I bought it from straight away!!
Any clue about the website http://www.window7keys.com/windows-7-ultimate-key.html - as to whether a key purchased from there would be legitimate?
Monday, August 20, 2012 12:52 AM -
that website is a known bogus seller.
Product keys are never sold separately by Microsoft. If you see a listing on an auction site, online classified ad, or other online page advertising product keys for sale, it’s a good indication that the keys are likely stolen or counterfeit. If you were to purchase and use a stolen or counterfeit product key to activate Windows installed on your PC, the key may not work for activation, may already be in use on another PC, or it might be blocked from use later by Microsoft when the key is reported stolen.
Monday, August 20, 2012 1:55 AMAnswerer -
Thank you :) I will steer clear! :) :)Monday, August 20, 2012 2:16 AM
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purchase software from a well known legitimate retailer. there are a lot of bogus sellers out there.Monday, August 20, 2012 2:27 AMAnswerer