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SLA KPI Failure time calculating incorrectly RRS feed

  • Question

  • Hi All,

    I have run into an isuse with SLAs. I have a customer service schedule of Mon - Friday 9-5. I have applied this to an SLA with a failure tolerance of 1 hour. However when calculating the failure time it is calculating it by adding 1 day so its thinks its should be failure tomorrow one hour after it started and not today.

    Any ideas of what this might be.

    Thanks

    Friday, March 4, 2016 12:50 PM