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One of the CRM org( 2013 SP1) is not loading in IE RRS feed

  • Question

  • Hi Friends,

    I'm facing issue in opening one of our CRM org(version 2013,SP1) in my IE 11 browser. I tried to open the same org in my colleague system. It is loading without any issue.

    I'm getting the following error when I refresh the page in my system. I have added this website already in compatibility view.

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>Unable to get property 'firstChild' of undefined or null reference</Message>
       <Line>7</Line>
       <URL>/_common/global.ashx?ver=1644854171</URL>
       <PageURL>/workplace/home_dashboards.aspx?pagemode=iframe&sitemappath=PersonAdministration%7cPersonRegistrationOverview%7cnav_dashboardsMyPracticeOverview</PageURL>
       <Function>anonymousr:Unabletogetproperty'firstChild'ofundefinedornullreference</Function>
       <CallStack>
        <Function>anonymousr:Unabletogetproperty'firstChild'ofundefinedornullreference</Function>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; Pcy8.0.7601.17514-10552-10110-55)</BrowserUserAgent>
       <BrowserLanguage>en-US</BrowserLanguage>
       <SystemLanguage>en-US</SystemLanguage>
       <UserLanguage>en-US</UserLanguage>
       <ScreenResolution>1600x900</ScreenResolution>
       <ClientName>Web</ClientName>
       <ClientTime>2015-09-28T17:57:25</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <OrgID>{79F28481-E947-E511-8100-000D3AB18CC5}</OrgID>
        <UserID>{6962F1C4-E947-E511-8100-000D3AB18CC5}</UserID>
        <CRMVersion>6.1.2.112</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>.
    

    Please help me in resolving this issue. Thank you.

    Monday, September 28, 2015 12:51 PM

All replies

  • Hi,

    Can you please check this <Message>Unable to get property 'firstChild' of undefined or null reference</Message>

    I hope if resolve this error it will load.


    Thanks & Regards, MS CRM Consultant, V.Surya. My Blog: http://inventcrm.wordpress.com/

    Tuesday, September 29, 2015 6:12 AM
  • Thank you for the reply.

    I'm confused here. How to check this error because the url is pointing to system dashboard.

    /workplace/home_dashboards.aspx?pagemode=iframe&sitemappath=PersonAdministration%7cPersonRegistrationOverview%7cnav_dashboardsMyPracticeOverview'

    And also I could open the same organization in others system.


    Tuesday, September 29, 2015 7:08 AM