CRM e-Mail Router Exchange Impersonation

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  W2K8 R2/Dedicated CRM 2011 email router Our environment is E2K7 SP2/W2K8 SP2 We will be implementing the CRM 2011 email router and we will be be using Scenario Two which is defined Technet's knowledgebase articles. We will use the CRM email router for Outgoing email and a Forward mailbox for incoming email. I have read the knowledgebase article for what is required for the setup and it seems to be straight forward. However, I have been told that the Forward mailbox which will also be the service account needs to be set up to act on behalf of all the users who will be using CRM; so, I have to setup Exchange impersonation. Is this true? many thanks

  Tuesday, November 29, 2011 3:25 PM