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Windows 7 Not genuine??? RRS feed

  • Question

  • Hi,

    My laptop computer recently came back from the manufacture (asus) after a few problems i was having. The replaced everything but my hard drive. As soon as i started my laptop up it started to tell me that my version of windows was not genuine. This is impossible because i haven't changed the original running system. I still use the one it came with on the Laptop. please someone help me fix this because its annoying 

     

    Thanks in advance

    Sunday, October 2, 2011 1:47 PM

Answers

  • It looks like Asus replaced the motherboard with a later model that does not have an SLIC table in the BIOS that is the same as the old mobo.

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

    Use the product key printed on the label inside the battery compartment or on the bottom of the laptop to reactivate Windows. 

    On your keyboard press WinKey + Pause/Break to bring up the System Properties page.  Scroll to the bottom and click the link to Change Product Key.  Follow the instructions.  Or click Start and type "activate" and hit Enter.

    If that fails, you need to contact Asus for instructions. Whoever repaired the computer failed to consider the impact of a new mobo on licensing.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by MiaRose21 Sunday, October 2, 2011 2:24 PM
    Sunday, October 2, 2011 2:17 PM
    Answerer

All replies

  • The message may mean that Asus changed the motherboard.  Please observe announcement 1 at the top of this forum page.

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, October 2, 2011 1:53 PM
    Answerer
  • Sorry, here it is

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7760C2EE-73CA-4FF1-A66C-06E41415496F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7760C2EE-73CA-4FF1-A66C-06E41415496F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-57720599-2329049008-1939615817</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>N61Jv</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>220</Version><SMBIOSVersion major="2" minor="6"/><Date>20100728000000.000000+000</Date></BIOS><HWID>27743707018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 110426552740215611752352928066647930449766931622966054
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 2/10/2011 11:55:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:6:2011 02:41
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEA6GFoFmyA9IxQLii4XMYS9+adYPrsjDSeXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            _ASUS_        _ASUS_
      FACP            _ASUS_        _ASUS_
      HPET            _ASUS_        _ASUS_
      MCFG            _ASUS_        _ASUS_
      ECDT            _ASUS_        _ASUS_
      SSDT            PmRef        CpuPm


    Sunday, October 2, 2011 1:56 PM
  • It looks like Asus replaced the motherboard with a later model that does not have an SLIC table in the BIOS that is the same as the old mobo.

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

    Use the product key printed on the label inside the battery compartment or on the bottom of the laptop to reactivate Windows. 

    On your keyboard press WinKey + Pause/Break to bring up the System Properties page.  Scroll to the bottom and click the link to Change Product Key.  Follow the instructions.  Or click Start and type "activate" and hit Enter.

    If that fails, you need to contact Asus for instructions. Whoever repaired the computer failed to consider the impact of a new mobo on licensing.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by MiaRose21 Sunday, October 2, 2011 2:24 PM
    Sunday, October 2, 2011 2:17 PM
    Answerer
  • Thanks so much for you help!

    Your solution worked perfectly!

     

     

    Sunday, October 2, 2011 2:25 PM
  • You're welcome.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, October 2, 2011 3:17 PM
    Answerer