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Windows 7 Build 7601 Validation issues RRS feed

  • Question

  • Hi, I have installed Windwos 7 Pro from media which appeared to come from this machine, and it looked like it had activated correctly with the COA label key on the box.

    However, the message "This copy of Windows is not genuine" has appeared.

    I have tried to enter the correct key but get this message:
    "The product key you have entered does not appear to be a valid Windows 7 product key. Please check your product key, and type again."

    Product Key checked and it is exactly as I type it.

    This box has been owned by us since it's purchase, and this is a genuine COA label.

    The machine is a Remarketed product - does that cause an issue?

    HP 500B MT

    MGA Diagnostic Tool info:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-788W3-H689G-6P6GT
    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
    Windows Product ID: 00371-OEM-8992671-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {39857628-6FCC-4D92-BAD4-58A6E42535F8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{39857628-6FCC-4D92-BAD4-58A6E42535F8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1587796661-3678879994-3610544603</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP 500B Microtower</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100812000000.000000+000</Date></BIOS><HWID>41AD3207018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>323A8F0CC527B8A</Val><Hash>uUr9dkeyl8Fy425/VGTyTYtvLLw=</Hash><Pid>54186-640-2369976-17605</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700008-02-2057-7600.0000-3402013
    Installation ID: 013166313643756046964752795804838286627521154023643890
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6P6GT
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 4
    Trusted time: 14/01/2014 09:44:52

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:8:2013 03:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAJJQQJfB1SOSqdoI7fhIO+4i3BtfioEbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC
      GSCI   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

    Thank you


    • Edited by Andy_Bee Tuesday, January 14, 2014 10:01 AM
    Tuesday, January 14, 2014 9:58 AM

Answers

  • The installed Key is not the one from the COA sticker - but the one from HP's Recovery media.

    Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

    OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on  computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

    COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.

    The HP SLIC table is missing - so the OEM_SLP Key cannot self-activate

    You need to change the Key to the one on the COA sticker, and activate that.

    What is the EXACT wording of the top two lines of the COA sticker? (do not quote the Key!)

    If the error code when you enter the Key is  0xC004F050, it  usually means that you've misread a character - either C/G/6 or B/8 or Y/V are the most common, an O/0 is almost always a Q

    Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so don't bother trying unless you like the noise it makes :)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, January 14, 2014 9:32 PM
    Moderator
  • Hi Noel,

    Thanks for the reply.

    I have been typing in the COA key as that is the only one I know of (I see the latter part of the OEM SLP in the Diagnostic Tool info above though)
    It is only when I click Validate that I get the message "The product key you have entered does not appear to be a valid Windows 7 product key. Please check your product key, and type again." And I have quadruple checked the key.

    EXACT wording on the COA I shall have to check tomorrow when back in work.

    Had to get round the issue by putting in our VL key instead, and that worked fine. Had to do something as it was on last day to activate, but don't want to use the VL key as this rig is going to another site.

    Andy

    Tuesday, January 14, 2014 10:00 PM

All replies

  • The installed Key is not the one from the COA sticker - but the one from HP's Recovery media.

    Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

    OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on  computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

    COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.

    The HP SLIC table is missing - so the OEM_SLP Key cannot self-activate

    You need to change the Key to the one on the COA sticker, and activate that.

    What is the EXACT wording of the top two lines of the COA sticker? (do not quote the Key!)

    If the error code when you enter the Key is  0xC004F050, it  usually means that you've misread a character - either C/G/6 or B/8 or Y/V are the most common, an O/0 is almost always a Q

    Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so don't bother trying unless you like the noise it makes :)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, January 14, 2014 9:32 PM
    Moderator
  • Hi Noel,

    Thanks for the reply.

    I have been typing in the COA key as that is the only one I know of (I see the latter part of the OEM SLP in the Diagnostic Tool info above though)
    It is only when I click Validate that I get the message "The product key you have entered does not appear to be a valid Windows 7 product key. Please check your product key, and type again." And I have quadruple checked the key.

    EXACT wording on the COA I shall have to check tomorrow when back in work.

    Had to get round the issue by putting in our VL key instead, and that worked fine. Had to do something as it was on last day to activate, but don't want to use the VL key as this rig is going to another site.

    Andy

    Tuesday, January 14, 2014 10:00 PM
  • Hi Noel,

    Sorry for the delay in replying, busy times!

    The info on the COA is:

    Windows(R) 7 Pro
    OEM Software
    [Barcode] FQC-00730
    [Product Key]
    [Key Barcode?]
    Numerical Code

    I have a photo of the COA sticker and the HP product barcode/sticker and the Remanufactured Product sticker from HP all on one shot if that would help a Microsoft person to help with this?

    Andy

    Sunday, January 26, 2014 3:28 PM
  • So far as I can tell, the Key on your sticker should work - but may require telephone activation.

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   3

    and hit the Enter key

    follow the instructions, and opt for Telephone Activation - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 

    If the system refuses to get you that far, then try this...

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 26, 2014 7:31 PM
    Moderator
  • Thanks for your reply.

    I wanted to do telephone activation as normally with a few questions on a legit key they will give out a code to activate it - eg upgrade of hardware, reactivation etc.

    But I do not have the option in the activation box. I read about trying the SLUI command (but think maybe I tried SLUI 2?), so will check.
    Most helpful is the instructions on recreating the license store, hopefully that will help me to got the telephone activation or activate automatically?

    I shall try this tomorrow...

    Andy

    Sunday, January 26, 2014 10:11 PM