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APPLICATION HAS STOPPED WORKING RRS feed

  • Question

  • Our team has developed a composite WPF application, MVVM architecture, targeting Framework 4.0, VS2012, VB.NET. We are using the Prism library. I have created an InstallShield Limited Edition Setup and Deployment Project for Windows install. For test I’ve limited the install to target a Win7 64 OS. I have all the prerequisites covered. The application works perfectly in development and when launched by double-clicking the .exe in the bin folder. The setup installs the app in the programs directory without error.

     When the application is launched from the Start menu, the Window is displayed and after about 5 seconds I get the familiar ‘STOPPED WORKING’ dialog. Tried on development machine and VMware setup. Same result.

    I’ve analyzed the memory dump and the dump created by ProcDump with the WinDbg tool and I’ve learned the issue is in the KERNALBASE!RaiseException procedure. Here is the full result:

    0:000> .ecxrrax=000000007fa1c169 rbx=000000000012b2e8 rcx=000000000012ab80

    rdx=0000000000000118 rsi=0000000000000001 rdi=0000000000000005

    rip=000007fefda5940d rsp=000000000012b190 rbp=0000000003036568

     r8=0000000000000000  r9=0000000000000000 r10=0000000000000000

    r11=000000000012b1d0 r12=0000000000004000 r13=0000000002874ce0

    r14=00000000e0434352 r15=0000000002874a98

    iopl=0         nv up ei pl nz na po nc

    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000206

    KERNELBASE!RaiseException+0x3d:

    000007fe`fda5940d 4881c4c8000000  add     rsp,0C8h

    Verbose mode ON.

    There is plenty of chatter on KERNALBASE but nothing seems applicable here. Are there any ideas?

    Thursday, February 27, 2014 9:46 PM

Answers

  • Hi ChuckMM,

    It seems that it is not the correct forum for this issue.

    I might not have the correct detailed answer you need, but I might lead you into the right direction to solve your problem.

    To make sure that whether it is the setup file issue, since it is related to the InstallShield, you could post this issue to this forum:

    http://community.flexerasoftware.com/forumdisplay.php?133-InstallShield

    In addition, since you debug the dump file with WinDbg tool, if you really want to analyze it, you could post this issue to the windows debugger forum:

    https://social.msdn.microsoft.com/Forums/windowsdesktop/en-US/home?forum=windbg

    Have a nice weekend,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    Friday, February 28, 2014 7:00 AM

All replies

  • Hi ChuckMM,

    It seems that it is not the correct forum for this issue.

    I might not have the correct detailed answer you need, but I might lead you into the right direction to solve your problem.

    To make sure that whether it is the setup file issue, since it is related to the InstallShield, you could post this issue to this forum:

    http://community.flexerasoftware.com/forumdisplay.php?133-InstallShield

    In addition, since you debug the dump file with WinDbg tool, if you really want to analyze it, you could post this issue to the windows debugger forum:

    https://social.msdn.microsoft.com/Forums/windowsdesktop/en-US/home?forum=windbg

    Have a nice weekend,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    Friday, February 28, 2014 7:00 AM
  • Belated thanks for the reply Jack.

    I was able to workaround by doing the msi build with the old VS2010 installer template. Management pulled me off the InstallShield approach after burning about 32 hours. I would like to get this working so I will follow your suggestion, by posting my question on the forums you indicate, on my own time.

    Wednesday, May 21, 2014 12:52 PM