Hello, I've created a denormalized table to store all user emails. This ETL process has identified the sender as a queue for several emails. The CRM DB has a queue table and a queueitem table.
My CRM DB queueitem table has 10k rows. I'm trying to figure out how this structure is used by CRM. Does CRM create a queueitem for every email to be sent and then keep the queueitem for auditing purposes even after the email is sent?
I can open an email and it shows a from of queue "<Joe User>". However, if I open the email after it sends, I assume it will show a from of user "Joe User." I'll need to update the "From" value in my denormalized
table from a queue value to a user value. Can I hook into the email send event to do this?
Also, is there any concept of a queueitem for received emails or is this only for emails that crm is trying to send?
